Quality Operations Lead: Staffing, Training & Excellence

Qcells USA Corp.; Cartersville (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Qcells USA Corp. in Cartersville, GA is seeking a Quality Operation Manager to oversee centralized management of Quality Team Technicians across shifts, plan staffing, and support inspection execution.

The role emphasizes coordinating with Quality, Production, Process, Equipment, and HR to ensure compliance with quality standards and customer requirements, while driving continuous improvement.

Qualifications

• Bachelor’s degree in a related field or equivalent relevant experience.
• Experience in quality control, quality assurance, manufacturing operations, or technician/team supervision.
• Ability to manage employee attendance, shift coverage, work assignments, and team performance.
• Strong organizational, communication, problem-solving, and interpersonal skills.
• Understanding of quality inspection procedures, manufacturing processes, and basic reporting/documentation.
• Ability to coordinate with multiple departments and respond effectively to changing production priorities.
• Commitment to safety, quality, compliance, fairness, and consistent application of company policies.

Responsibilities

• Oversee centralized management of all Quality Team Technicians across functions and shifts.
• Plan technician schedules, shift coverage, rotations, and manpower allocation based on production plans and inspection priorities.
• Oversee the execution of routine quality inspection and monitoring activities, ensuring procedures are followed.
• Track technician productivity, provide coaching, and support corrective actions.
• Organize onboarding, qualification, cross-training, and refresher training for technicians; maintain records.
• Coordinate technician support for containment, sorting, reinspection and escalate abnormalities to Quality engineers or managers.
• Coordinate with Quality, Production, Process, Equipment, and HR teams to align manpower and quality priorities; communicate shift instructions clearly.
• Maintain staffing, attendance, training, and operational records; support audits and customer requirements.

Skills

Organizational skills

Communication skills

Problem-solving

Interpersonal skills

Education

Bachelor’s degree or equivalent experience

Job description

Qcells USA Corp. in Cartersville, GA is seeking a Quality Operation Manager to oversee centralized management of Quality Team Technicians across shifts, plan staffing, and support inspection execution.

The role emphasizes coordinating with Quality, Production, Process, Equipment, and HR to ensure compliance with quality standards and customer requirements, while driving continuous improvement.