Quality Operations Lead for Generative AI Data

Scale AI, Inc.; San Francisco (CA); On-site; USD 134,000 - 168,000; Full time

Benefits offered by this job

Health, dental & vision coverage

Retirement benefits

Learning & development stipend

Generous PTO

Commuter stipend

Job summary

Scale AI, Inc. is seeking a Quality Operations Lead in San Francisco to guide a large team of quality control specialists across high-impact Generative AI programs. You will own the quality system, translate customer requirements into measurable signals, and drive scalable operations.

You'll partner with delivery teams, analyze quality trends, and shape future QC initiatives, including agentic capabilities, to support reliable data and faster delivery in a fast-growing startup environment.

Qualifications

• Bachelor's degree in CS, Engineering, Operations, or related field.
• 3+ years leading teams or scaling large operational/technical processes.
• Strong analytical and problem-solving skills (particularly in SQL).
• Experience building systems, processes, and teams across multiple customer segments or product lines.
• Hands-on background in product management, operations management, program management, or top-tier management consulting.
• Proven experience taking initiative in cross-functional technical environments.

Responsibilities

• Lead and grow a team of quality specialists - hire, coach and calibrate this team.
• Turn unclear customer requirements into clear standards - translate into measurable signals of data quality.
• Run the quality system - plan workforce, produce quality reporting, measure productivity and drive QC policies.
• Analyze quality trends - identify root causes and elevate defect patterns.
• Help decide and lead future QC initiatives to scale quality operations across programs.

Skills

Leadership & team management

SQL analytics

Requirements analysis

Quality systems

Cross-functional collaboration

Process optimization

Education

Bachelor's degree in CS/Engineering/Operations

Job description

Scale AI, Inc. is seeking a Quality Operations Lead in San Francisco to guide a large team of quality control specialists across high-impact Generative AI programs. You will own the quality system, translate customer requirements into measurable signals, and drive scalable operations.

You'll partner with delivery teams, analyze quality trends, and shape future QC initiatives, including agentic capabilities, to support reliable data and faster delivery in a fast-growing startup environment.