Quality Manufacturing Customer Support Manager

ThyssenKrupp Presta AG; Greer (SC); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance and Disability

Voluntary Wellness Programs

401(k) or RRSP programs with Company Match

Paid Vacation and Holidays

Tuition Reimbursement

Job summary

ThyssenKrupp Presta AG in Greer, South Carolina seeks a Quality Assurance Supervisor to provide exceptional customer support. This role includes coordinating sorting and packing assignments, hiring and scheduling employees, and developing Team Leaders. Candidates should possess strong leadership and organizational skills, and prior customer service experience is desired. A compensation package includes a salary between $70,000 - $75,000 and a bonus of $10,000, along with comprehensive benefits such as medical insurance and 401(k) programs.

Qualifications

• Strong leadership and multi-tasking ability.
• Excellent organizational skills.
• Previous experience in customer service and supervisory capacity.
• Understanding of measurement units and tolerancing; ability to train others in this area.
• Computer literate, able to utilize MS Word, Excel and PowerPoint and email software.

Responsibilities

• Coordinate sorting, inspection and packing assignments.
• Hire and schedule employees for assignments and ensure training.
• Evaluate employees’ job performance and address issues.
• Develop Team Leaders for onsite training and supervision.
• Document all information related to various jobs and customer contacts.

Skills

Strong leadership and multi‑tasking ability

Excellent organizational skills

Previous experience in customer service and supervisory capacity

Understanding of measurement units and tolerancing

Computer literate, able to utilize MS Word, Excel and PowerPoint

Job description

Job Summary

Represent ThyssenKrupp in a positive and professional manner by providing exceptional quality assurance support to customers both on and off site. Work directly with ThyssenKrupp Management and Supervisors to ensure customer requirements are implemented.

Job Description

Shift: Sunday - Thursday 6:30pm - 5:30am

Weekends as needed on call

This is not a customer service position

Key Accountabilities:

• Coordinate sorting, inspection and packing assignments as negotiated between the company and each respective client.
• Understand the needs of the client, and requirements for each specific assignment to ensure jobs are completed satisfactorily.
• Hire and schedule employees for assignments as necessary, ensure assignments have proper work instructions and employees are trained. Assign employees to various tasks required to complete a job successfully.
• Evaluate employees’ job performance and address issues in a manner that is consistent with company policies and practices.
• Develop Team Leaders to assist in job start‑ups, training of inspectors, and supervising work onsite.
• Handle customer inquiries about specific jobs, dealing with/investigating issues, complaints, and/or problems that arise. Know when to make decisions, or when to defer to higher authorities.
• Address problems and deal with conflicts that may arise amongst customers or employees as necessary.
• Document all information pertaining to various jobs, including all information surrounding customer contact, employee contact, issues, concerns or problems.
• Complete all required administrative duties, including reports and correspondence, as assigned for each respective customer and job.
• Develop relationships to lead to additional business opportunities within current accounts.
• Review monthly status of payment on accounts and follow up with the appropriate customer contact on those accounts with payments in arrears of 60 days or more. Communicate issue with the Credit Manager as appropriate.

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications:

Minimum Requirements:

• Strong leadership and multi‑tasking ability
• Excellent organizational skills
• Previous experience in customer service and supervisory capacity
• Preferred quality knowledge within an automotive environment
• Understanding of measurement units and tolerancing; ability to train others in this area
• Computer literate, able to utilize MS Word, Excel and PowerPoint and email software

Preferred Requirements:

• Preferred quality knowledge within an automotive environment

Job Compensation

70-75k + 10k bonus

Benefits Overview

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) or RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Equal opportunity employer, including people with disabilities and veterans.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact [e-mail].