Quality Manager / Warranty claims

Bass Pro Shops; New Bern (NC); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

And more!

Job summary

Bass Pro Shops seeks a Quality Manager to lead QA initiatives, supervise QA staff, and ensure quality across operations. The role supports continuous improvement efforts with cross-functional teams and guides standard work practice development.

Strong communication and CI/Lean familiarity are essential for success. The position emphasizes collaboration with operations and corporate teams to maintain high quality standards and effective problem-solving.

Qualifications

• Understanding of production operations and workflows.
• Familiarity with continuous improvement methodologies (CI/Lean/Kaizen).
• Strong verbal, written and computer skills.

Responsibilities

• Oversees day to day QA operations and trains QA staff.
• Manages and tracks Quality Control efforts.
• Collaborates with operations, administration and corporate teams.
• Participates in Continuous Improvement/Kaizen/Lean initiatives.
• Reports issues impacting quality and helps ideate solutions.
• Creates and documents standard work practices.
• All other duties as assigned.

Skills

Production operations

CI/Lean/Kaizen

Verbal & written communication

Education

High School Diploma

Bachelor’s in related field

Job description

POSITION SUMMARY

The Quality Manager oversees, administers, and supports quality and improvement initiatives.

ESSENTIAL FUNCTIONS

• Supervises day to day operations, trains, and develops QA staff members.
• Oversees, administers, supports, tracks all Quality Control efforts.
• Works closely with operations, administration, and corporate-based teams, to ensure cross-functional cooperation and communication.
• Actively participates in Continuous Improvement/Kaizen/Lean efforts.
• Reports items or circumstances which may negatively impact quality and help to develop solutions to solve such issues.
• Participates in the creation and documentation of standard work practices.
• ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS

• Minimum Degree Required: High School Diploma
• Preferred Degree: Bachelor’s in related field
• Experience: Marine industry experience preferred, but not required.

KNOWLEDGE, SKILLS, AND ABILITY

• Working knowledge of production operation.
• Familiarity with CI/Lean/Kaizen processes
• Excellent verbal, written and computer skills.

TRAVEL REQUIREMENTS

• Minimal including occasional travel to other WRMG facilities.

PHYSICAL REQUIREMENTS

• Regular computer work, walking and standing
• Occasional sitting and lifting up to 50lbs

INDEPENDENT JUDGEMENT

• Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

Full Time Benefits Summary

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

White River Marine Group