Service Engineer

Bass Pro Shops; Town of Springfield (WI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

And more!

Job summary

Bass Pro Shops is seeking a Service Engineer for the White River Marine Group in the United States. You will work with internal design and engineering teams to develop processes, procedures and documentation for diagnosing and servicing products.

You will collaborate with Product Engineering, Design, and Warranty to create repair procedures, train dealers, and improve service efficiency while delivering high customer satisfaction.

Qualifications

• Bachelor's degree or equivalent related work experience.
• 3–5 years exempt level experience in an engineering or mechanical service role.
• Strong mechanical skills.
• Excellent verbal and written communication with a customer focus.

Responsibilities

• Collaborate with Product Engineering and Design to ensure serviceability and reduce warranty costs.
• Develop repair procedures and provide service training and materials for dealers.
• Lead repair time studies to define diagnostics and labor times.
• Assist Warranty and Compliance with repair procedures and recalls.
• Provide technical support on complex repairs to ensure high customer satisfaction.
• All other duties as assigned.

Skills

Mechanical skills

Verbal/written communication

Customer-focused

Collaboration

Problem solving

Attention to detail

Time management

Education

Bachelor's degree or equivalent

Job description

POSITION SUMMARY:

Service Engineer, White River Marine Group. This position will work closely with internal design and engineering teams to develop process, procedures and documentation for effective diagnosis and servicing of our products.

ESSENTIAL FUNCTIONS:

• Work collaboratively with Product Engineering and Design team members to ensure products and components are serviceable by the dealership; services that will reduce warranty cost when repairs are necessary and provide low cost ownership to the customer.

• Develop repair procedures to properly fix the product. Develop and provide service training and materials to help dealers fix products on the first visit.

• Lead repair time studies to develop optimal required diagnostics to identify appropriate repair. Identify the time required to make specific repairs and assign labor times to that repair procedure.

• Assist Warranty and Compliance teams in the creation of repair procedures and labor times on required service bulletins and recalls.

• Provide technical support on complex repairs to help deliver high customer satisfaction through Interactions with the Customer Support Team, direct interaction with Plants and Product Engineering and direct communications with technicians and dealer management as needed.

• All other duties as assigned.

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: Bachelor's Degree or equivalent related work experience

• Minimum 3-5 years exempt level experience in an engineering or mechanical service role

• Strong mechanical skills

• Strong verbal and written communications skills with a customer-centric focus

• Ability to collaborate with others to achieve goals

• Ability to analyze complex problems and provide effective solutions

• Strong organizational skills with attention to detail

• Ability to effectively manage multiple priorities working to strict deadlines, while producing quality results

Full Time Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

White River Marine Group