Quality Manager: Lead Manufacturing Quality & CAPA

Socket.dev; Agawam (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

OMG Inc. located in Agawam, MA seeks a Quality Manager to lead the site quality team and own overall quality performance. You will drive control plans, CAPA, supplier quality, and customer issue resolution to ensure products meet customer and internal standards.

The ideal candidate has 10+ years in quality leadership, strong statistics and auditing skills, and experience with Minitab and MS Office. A hands-on, collaborative leader is required to advance the site’s quality culture.

Qualifications

• Bachelor’s degree in engineering or science related discipline or relevant experience.
• Minimum 10 years’ experience in leading and implementing quality improvements.
• Management experience and the ability to lead and motivate a team.
• Knowledge of quality methods and systems including statistics, control plans, sampling, and auditing.
• LSS and ASQ certifications preferred.
• Advanced PC skills including MS Office and Minitab.
• Strong interpersonal and communication skills across all levels of internal and external stakeholders.
• Strong judgement, leadership, and problem‑solving abilities.

Responsibilities

• Promote Safety as the Number One priority for all OMG employees.
• Lead and develop the site quality team with coaching and performance management.
• Own manufacturing quality performance for the Agawam site and drive control plan implementation and nonconforming material management.
• Lead defect tracking, root cause investigations, and CAPA management; ensure actions are tracked and verified.
• Manage customer quality complaints and returns; be the primary quality contact for customer concerns.
• Oversee supplier quality including qualification, monitoring, and corrective action.
• Maintain the OMG Quality Management System (QMS) for the Agawam site and ensure compliance.
• Support New Product Development as the Quality representative during stage gates.
• Lead alignment discussions to gain consensus on quality strategies and risk mitigation.

Skills

Quality leadership

Process improvement

CAPA

Statistics

Auditing

Minitab

MS Office

Leadership

Problem solving

Negotiation

Education

Bachelor’s degree in engineering or science

Tools

MS Office Suite

Minitab

Job description

OMG Inc. located in Agawam, MA seeks a Quality Manager to lead the site quality team and own overall quality performance. You will drive control plans, CAPA, supplier quality, and customer issue resolution to ensure products meet customer and internal standards.

The ideal candidate has 10+ years in quality leadership, strong statistics and auditing skills, and experience with Minitab and MS Office. A hands-on, collaborative leader is required to advance the site’s quality culture.