Quality Manager

Insight Global; Salt Lake City (UT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

ASQ CMQ/OE certification

CQE certification

Lean Six Sigma certification

Job summary

Insight Global is seeking a Quality Manager to lead the site Quality Management System, ensuring product and process compliance, and coordinating internal and supplier audits.

You will drive continuous improvement, manage corrective actions, and partner with manufacturing and engineering to support new product introductions and change control.

Candidates should have 5+ years in quality in manufacturing, leadership experience, and knowledge of ISO 9001, AS9100, IATF and related tools.

Qualifications

• 5+ years of quality experience in a manufacturing, industrial, or engineered products environment.
• 3+ years of leadership or supervisory experience.
• Strong working knowledge of quality systems, audits, and continuous improvement methodologies.
• Experience with root cause analysis, corrective action systems, and quality data analysis.
• Knowledge of applicable standards such as ISO 9001, AS9100, IATF, or similar quality framework.
• Familiarity with APQP, PPAP, MSA, SPC, PFMEA, and control plan development.
• Experience leading customer audits, supplier audits, and regulatory compliance activities.
• Demonstrated ability to implement process improvement and cost reduction initiatives through cross-functional leadership.

Responsibilities

• Lead the site Quality Management System in alignment with applicable standards, customer requirements, and company policies.
• Ensure compliance with regulatory, industry, and customer-specific quality requirements.
• Manage quality assurance and quality control processes across incoming, in-process, and final inspection activities.
• Drive continuous improvement initiatives focused on defect reduction, variation control, scrap reduction, and process capability improvement.
• Oversee internal and external audits, including preparation, execution, findings resolution, and follow-up actions.
• Lead corrective and preventive action activities using structured problem-solving tools such as 8D, 5 Whys, Fishbone, FMEA, SPC, and root cause analysis.
• Monitor and report quality metrics such as PPM, first-pass yield, cost of poor quality, nonconformance trends, customer complaints, and audit results.
• Partner with manufacturing and engineering teams to support process validation, control plans, inspection methods, and production readiness.
• Support new product introduction and engineering changes by ensuring quality requirements are defined and implemented.
• Coordinate customer quality issues including complaint response, containment actions, corrective actions, and communication of resolution status.
• Collaborate with supplier quality and procurement teams to address supplier nonconformance, incoming quality issues, and supplier development needs
• Develop, coach, and lead quality team members to ensure capability, accountability, and effective execution of quality objectives.
• Manage calibration, document control, and nonconforming material processes as applicable to site operations.

Skills

Quality leadership

Manufacturing quality

Audits & compliance

Root cause analysis

Quality systems

Data analysis

Process improvement

Cross-functional leadership

Regulatory standards

Tools

8D problem solving

5 Whys

Fishbone (Ishikawa)

FMEA

SPC

Job description

• 5+ years of quality experience in a manufacturing, industrial, or engineered products environment
• 3+ years of leadership or supervisory experience
• Strong working knowledge of quality systems, audits, and continuous improvement methodologies
• Experience with root cause analysis, corrective action systems, and quality data analysis
• Knowledge of applicable standards such as ISO 9001, AS9100, IATF, or similar quality framework
• Familiarity with APQP, PPAP, MSA, SPC, PFMEA, and control plan development
• Experience leading customer audits, supplier audits, and regulatory compliance activities
• Demonstrated ability to implement process improvement and cost reduction initiatives through cross-functional leadership

Plusses:

• Professional certifications such as ASQ Certified Quality Manager (CMQ/OE), Certified Quality Engineer (CQE), or Lean Six Sigma certification

Position Summary

The Quality Manager is accountable for the development, implementation, maintenance, and continuous improvement of the site Quality Management System (QMS). The role provides leadership for quality planning, product and process compliance, internal and external audits, corrective and preventive actions, supplier quality coordination, and customer quality support. The Quality Manager uses data-driven methods to improve quality performance, reduce cost of poor quality, and support operational excellence in a manufacturing environment.

Key Responsibilities

• Lead the site Quality Management System in alignment with applicable standards, customer requirements, and company policies.
• Ensure compliance with regulatory, industry, and customer-specific quality requirements.
• Manage quality assurance and quality control processes across incoming, in-process, and final inspection activities.
• Drive continuous improvement initiatives focused on defect reduction, variation control, scrap reduction, and process capability improvement.
• Oversee internal and external audits, including preparation, execution, findings resolution, and follow-up actions.
• Lead corrective and preventive action activities using structured problem-solving tools such as 8D, 5 Whys, Fishbone, FMEA, SPC, and root cause analysis.
• Monitor and report quality metrics such as PPM, first-pass yield, cost of poor quality, nonconformance trends, customer complaints, and audit results.
• Partner with manufacturing and engineering teams to support process validation, control plans, inspection methods, and production readiness.
• Support new product introduction and engineering changes by ensuring quality requirements are defined and implemented.
• Coordinate customer quality issues including complaint response, containment actions, corrective actions, and communication of resolution status.
• Collaborate with supplier quality and procurement teams to address supplier nonconformance, incoming quality issues, and supplier development needs
• Develop, coach, and lead quality team members to ensure capability, accountability, and effective execution of quality objectives.
• Manage calibration, document control, and nonconforming material processes as applicable to site operations.