Quality Manager

Brook & Whittle Limited; Guilford, Northern (CT, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

None

Job summary

Brook & Whittle Limited in Guilford, CT seeks a Quality Manager to lead the quality department, drive ISO and QMS initiatives, and ensure compliance with customer quality standards. Manufacturing experience is strongly preferred for this pivotal role.

The role focuses on hands-on leadership, CAPA investigations, root cause analysis, and cross-functional collaboration to elevate product quality and process efficiency across sites.

Qualifications

• Bachelor’s degree in manufacturing, engineering, or quality management.
• 5+ years quality and/or process improvement experience preferred.
• ISO 9001 or equivalent experience preferred; other standards a plus.
• Manufacturing experience strongly preferred.

Responsibilities

• Lead quality department(s) to deliver measurable, sustainable results across Guilford, CT.
• Drive compliance with GMP, ISO, and QMS across facilities.
• Own and drive the future ISO program at the Guilford site.
• Ensure customer quality standards are documented and records maintained.
• Coach QA staff to improve product quality and risk mitigation.
• Collaborate on cross-location quality initiatives and CAPA investigations.
• Develop and monitor quality, delivery, and cost metrics at all levels.

Skills

Leadership

Communication

Market insights

Influence

Business analysis

Project management

Education

Bachelor’s degree in manufacturing/quality management

Job description

Description

The Quality Manager will deliver measurable and sustainable results by leading the quality department(s), responsible and accountable for site quality performance in Guilford, CT. The Quality Manager will drive initiatives that support key objectives and strategies for our operations and will drive and own any future certification processes as well as continued compliance processes.

Manufacturing Experience is strongly preferred for this role.

Primary Duties and Responsibilities

• Drive quality expectations process throughout the business through “hands-on” support
• Ensure potential needed compliance/certification processes such as Good Manufacturing Practices, ISO, and QMS as we align across multiple facilities
• Own the future ISO Program at the Guilford site
• Ensure customer quality standards are clear, documented, sent to customers as required and records are maintained
• Manages QA staff to effectively increase the quality of our products
• Collaborates on the transfer of work from facilities to proactively mitigate quality risks
• Issue RMA’s, coordinate investigations and respond with corrective and preventive actions CAPA for any customer complaints emphasizing error proofing related processes
• Facilitates root cause analysis of both internal and external issues
• Coordinates actions for quality-related credits including approvals and associated actions with stakeholders across the business
• Coach and champion functions to identify and implement opportunities to improve program and process effectiveness
• Monitor progress of key initiatives to check if changes yield desirable results
• Establish measurable standards at the start of a project and then compare actual project results against these, regularly generating detailed update reports to key stake holders
• Act as a technical expert, coach and train other team members in problem solving and risk mitigation
• Deploy the appropriate Quality/Delivery/Cost metrics and management routines at all levels of the organization
• Collaboration with Quality Managers from other locations on companywide projects
• Create value stream and/or process maps to help standardize process and workflow where necessary

Requirements

Qualifications:

• Strong leadership and management skills
• Familiar in company and industry quality standards and processes
• Excellent interpersonal, oral, written communication skills
• In-depth knowledge of market trends and conditions
• Able to positively influence others
• Knowledge and expertise in business analysis, process improvement, and project management

Education and Experience:

• Bachelor’s degree with an emphasis in manufacturing, engineering, quality management
• 5+ years quality and / or process improvement experience preferred
• Previous ISO 9001 or equivalent experience preferred; other standards a plus
• Experience professionally working with customers preferred