Quality Manager, Language Services

DCLS Global; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

DCLS Global LLC is seeking a Quality Manager, Language Services to own the quality system across interpretation, translation, and transcription. You will define what 'good' means for each service, run the review process, and manage the metrics and corrective-action loop.

You will lead QA staff, analyze quality data, support audits and client reviews, and contribute to proposals. Familiarity with ISO 17100/18841 is a plus; strong data analysis and process improvement experience are required.

Qualifications

• 5+ years in quality, linguistic review, or operations within language services.
• Familiarity with translation and interpretation quality frameworks and metrics.
• Strong data analysis skills and experience running structured improvement processes.
• Experience supporting audits or ISO-aligned quality systems is a plus.
• Detail-oriented, systematic, and comfortable holding a quality line.

Responsibilities

• Maintain quality standards, rubrics, and review workflows for each service line and specialization.
• Run and staff the QA review process; manage a team or roster of reviewers.
• Analyze quality metrics, client feedback, and incident data to identify systemic issues.
• Lead corrective and preventive actions with delivery, recruiting, and training teams.
• Support audits, client quality reviews, and certification activities (e.g., ISO 17100, ISO 18841).
• Contribute quality language and evidence to proposals.

Skills

Quality management

Linguistic review

Data analysis

Job description

Quality is what DCLS clients pay for. The Quality Manager, Language Services owns the quality system across interpretation, translation, and transcription: the standards, the review process, the metrics, and the corrective-action loop.

You define what "good" means for each service and domain, run the review process, analyze error and feedback data, and work with delivery and network teams to raise quality where it slips. For regulated and government work, you make sure DCLS can demonstrate its quality controls on demand.

What you'll do

• Maintain quality standards, rubrics, and review workflows for each service line and specialization.
• Run and staff the QA review process; manage a team or roster of reviewers.
• Analyze quality metrics, client feedback, and incident data to identify systemic issues.
• Lead corrective and preventive actions with delivery, recruiting, and training teams.
• Support audits, client quality reviews, and certification activities (e.g., ISO 17100, ISO 18841).
• Contribute quality language and evidence to proposals.

What you bring

• 5+ years in quality, linguistic review, or operations within language services.
• Familiarity with translation and interpretation quality frameworks and metrics.
• Strong data analysis skills and experience running structured improvement processes.
• Experience supporting audits or ISO-aligned quality systems is a plus.
• Detail-oriented, systematic, and comfortable holding a quality line.