Quality Manager

Smurfit Westrock; Winston-Salem (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with match

Tuition reimbursement

Employee discounts

Referral bonus

Job summary

Smurfit Westrock in Winston-Salem, NC is seeking a Quality Manager to ensure adherence to Customer, Regulatory, and internal Smurfit Westrock quality standards. You will oversee audits, CAPA, and the resolution of quality issues while collaborating with production leadership to improve product quality and drive cost efficiency.

The role requires strong experience in quality systems (SPC/SQC), SQF readiness, and CVP improvements, with a focus on safety, loyalty, integrity and respect in a

Qualifications

• 5–7 years work-related production/manufacturing experience.
• 3–5 years’ experience in a production supervisory role preferred.
• Well-versed in analytical and statistical applications that support quality such as SPC and SQC.
• High School diploma or GED.
• Six Sigma Certification preferred.
• SQF Practitioner course and Hazard Analysis for Critical Control Points training preferred.

Responsibilities

• Lead initiatives for internal quality and customer complaint issues.
• Review and enforce site SOPs and corporate standards.
• Monitor compliance with policies, procedures, regulatory and customer requirements.
• Coordinate internal, customer, supplier, subcontractor, and regulatory audits.
• Deliver executive level presentations for customers and stakeholders.
• Work with production managers to maximize product quality and reliability while minimizing cost.
• Manage the CAPA system and drive corrective/preventive actions.
• Provide daily quality data and feedback to facility and regional leadership.
• Ensure SQF documents are up to date and the plant complies with regulations.

Skills

Production experience

Supervisory experience

SPC/SQC

Data-driven decisions

Safety compliance

Education

High School diploma or GED

Six Sigma Certification

SQF Practitioner

Hazard Analysis and CCP training

Job description

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

The Opportunity

The Quality Manager ensures that quality standards are met and maintained by understanding, implementing, and enforcing compliance with Customer, Regulatory, and Smurfit Westrock processes, policies, and procedures. The Quality Manager is accountable for internal and external quality complaint resolution, execution of audits, and ensuring efficient and smooth operations within the production facility.

How you will impact Smurfit Westrock:

• Track, analyze, and lead initiatives for all internal quality and customer complaint issues
• Review, approve, and execute facility and corporate standard operating procedures for site
• implementation
• Monitor and ensure compliance with current policies, procedures, regulatory requirements, and customer requirements
• Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits
• Deliver executive level presentations for customers and internal stakeholders
• Work closely with production managers to maximize product quality and reliability and minimize cost
• Coordinate and direct customer incident reviews
• Manage the CAPA (Corrective Action Preventative Action) system
• Execute facility improvement initiatives as determined from performance data
• Provide daily quality data and feedback to facility and regional leadership
• Ensure that Safety Quality Foods (SQF) documents and revisions are kept up to date and that the plant is in compliance with regulations
• Coordinate and execute investigation of detected risks or failures, complaints, and corrective/preventative actions
• Determine, document, and approve site-specific or one-time occurrences such as protocols (reworks, validations, etc.), deviations (planned or unplanned), waivers, or releases for materials and products as required
• Leverage enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate and track defective parts per million, over shipments, and resolve issues related to rejected products when applicable
• Lead team of quality technicians and Safe Quality Foods (SQF) readiness resources, ensuring that processes are efficient and work is appropriately prioritized
• Provide tools and training for quality management and quality improvement to the facility staff

What you need to succeed:

• 5 to 7 years work-related production/manufacturing experience
• 3 to 5 years’ experience in production supervisory role preferred
• Well-versed in analytical and statistical applications that support quality such as Statistical Process Control (SPC) and Statistical Quality Control (SQC)
• High School diploma or G.E.D
• Six Sigma Certification preferred
• Courses for SQF Practitioner – Safe Quality Foods
• Courses for Hazardous Analysis for Critical Control Points

What we offer:

• Corporate culture based on integrity, respect, accountability and excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies and potential
• Benefits package to include medical, dental, vision, life insurance, 401k with match, tuition reimbursement, employee discounts, employee referral bonus, and much more!
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.