Quality Manager

Smurfit Westrock; Texas; On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k with match

Life insurance

Job summary

Smurfit WestRock is seeking a Quality Manager to ensure that quality standards are met and maintained by enforcing compliance with customer, regulatory, and internal processes at the production facility.

You will lead audits, investigate failures, manage CAPA, and provide daily quality data to facility and regional leadership. The role emphasizes SPC/SQC, problem solving, and strong communication to drive improvements while upholding SQF requirements and safe operations.

Qualifications

• Experience in production/manufacturing with quality leadership preferred.
• Strong analytical and problem-solving abilities for root-cause analysis.
• Knowledge of SQF, ISO, and regulatory requirements is desirable.

Responsibilities

• Track, analyze, and lead internal quality and customer complaint initiatives.
• Review and implement SOPs for site and corporate programs.
• Coordinate internal, customer, supplier, subcontractor, and regulatory audits.
• Manage CAPA system and drive corrective/preventive actions.
• Provide daily quality data and feedback to facility and regional leadership.
• Ensure SQF documents are up to date and regulatory compliance is maintained.
• Work with production managers to improve product quality and reduce costs.

Skills

Interpersonal skills

Creativity

Problem solving

Communication

Education

High School diploma or GED

ISO certification

Six Sigma Certification

SQF Practitioner courses

Hazard Analysis for Critical Control Points

Tools

Microsoft Office (Excel, Outlook, PowerPoint)

Enterprise complaint management software

Job description

The opportunity:

The Quality Manager ensures that quality standards are met and maintained by understanding, implementing, and enforcing compliance with Customer, Regulatory, and Smurfit Westrock processes, policies, and procedures. The Quality Manager is accountable for internal and external quality complaint resolution, execution of audits, and ensuring efficient and smooth operations within the production facility.

How you will impact WestRock:

Business Excellence

• Track, analyze, and lead initiatives for all internal quality and customer complaint issues
• Review, approve, and execute facility and corporate standard operating procedures for site implementation
• Monitor and ensure compliance with current policies, procedures, regulatory requirements, and customer requirements
• Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits
• Deliver executive level presentations for customers and internal stakeholders
• Work closely with production managers to maximize product quality and reliability and minimize cost
• Coordinate and direct customer incident reviews
• Manage the CAPA (Corrective Action Preventative Action) system
• Execute facility improvement initiatives as determined from performance data
• Provide daily quality data and feedback to facility and regional leadership
• Ensure that Safety Quality Foods (SQF) documents and revisions are kept up to date and that the plant is in compliance with regulations
• Coordinate and execute investigation of detected risks or failures, complaints, and corrective/preventative actions
• Determine, document, and approve site-specific or one-time occurrences such as protocols (reworks, validations, etc.), deviations (planned or unplanned), waivers, or releases for materials and products as required
• Leverage enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate and track defective parts per million, over shipments, and resolve issues related to rejected products when applicable

People and Culture

• Provide tools and training for quality management and quality improvement to the facility staff

Critical Skills / Capabilities:

• Interpersonal Skills: Possesses keen awareness and understanding of the importance of strong interpersonal skills in communicating, achieving goals and objectives, and leading people or teams
• Creativity: Applies innovative and original thinking and problem-solving to generate and present improvement ideas and solutions
• Problem-Solving: Applies knowledge to frame, simplify and solve complex issues; focuses on identifying root causes to create solutions in a timely and decisive manner; reconciles conflicting and/or incomplete information to develop solutions
• Communication: Creates and delivers engaging presentations to internal and external audiences; develops new communication strategies and approaches to communicate data, insights, and critical messages resulting in clear understanding

Technical Skills:

• Microsoft Office - Excel, Outlook, PowerPoint
• Enterprise complaint management software

What you need to succeed:

• Preferred: 5 to 7 years work‑related production/manufacturing experience
• Preferred: 3 to 5 years’ experience in production supervisory role
• Preferred: Well‑versed in analytical and statistical applications that support quality such as Statistical Process Control (SPC) and Statistical Quality Control (SQC)
• Required: High School diploma or G.E.D
• Preferred: ISO certification
• Preferred: Six Sigma Certification
• Preferred: Courses for SQF Practitioner – Safe Quality Foods
• Preferred: Courses for Hazardous Analysis for Critical Control Points

What we offer:

Corporate culture based on integrity, respect, accountability, and excellence.

Comprehensive training with numerous learning and development opportunities.

An attractive salary reflecting skills, competencies, and potential.

Benefits package to include medical, dental, vision, life insurance, 401k with match and more!

A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.