Quality Manager

Smurfit-Westrock; Coal Center (Washington County); On-site; USD 90,000 - 120,000; Full time

Job summary

Smurfit Westrock in Coal Center, PA, seeks a Quality Manager who will ensure compliance with customer, regulatory, and internal processes across the production facility.

You will lead audits, manage quality improvements, and drive corrective actions while working with production managers to maximize product quality and reliability.

Candidates should have 5–10 years in manufacturing and 3–5 years in supervision, with Six Sigma or ISO training preferred.

Qualifications

• Must have 5–10 years of work-related manufacturing experience.
• Should have 3–5 years’ experience in production supervisory role.
• Demonstrate strong communication and interpersonal skills to engage and inspire others to comply with quality standards.
• Professional training and quality certifications such as Six Sigma or ISO are preferred.

Responsibilities

• Review, approve, and execute site SOPs and policies for implementation.
• Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits.
• Monitor and ensure compliance with current policies, procedures, regulatory requirements, and customer requirements.
• Investigate and resolve quality complaints and drive corrective/preventive actions.
• Collaborate with production managers to maximize product quality and reliability while minimizing cost.
• Track, analyze, and lead quality initiatives and customer complaint resolutions.
• Approve site-specific or one-time deviations, waivers, or releases as required.
• Utilize enterprise data to analyze complaints and isolate defective parts.
• Lead SQF readiness and quality-improvement efforts at the facility.
• Provide tools and training for quality management to staff.

Skills

Quality management

Leadership

Problem-solving

Communication

Process improvement

Education

Bachelor's degree in a related field

Tools

Enterprise complaint management software

Job description

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Opportunity summary:

As a Quality Manager you will ensure that quality standards are met and maintained by understanding, implementing, and enforcing Customer, Regulatory, and Smurfit Westrock processes, policies, and procedures. As a Quality Manager you will be accountable for internal and external quality complaint resolution, execution of audits, and ensuring efficient and smooth operations within the production facility.

How you will impact Smurfit Westrock

• Review, approve, and execute facility and corporate standard operating procedures for site implementation
• Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits
• Monitor and ensure compliance with current policies, procedures, regulatory requirements, and customer requirements
• Coordinate and execute investigation of detected risks or failures, complaints, and corrective/preventative actions
• Work closely with production managers to maximize product quality and reliability and minimize cost
• Track, analyze, and lead initiatives for all internal quality and customer complaint issues
• Determine, document, and approve site-specific or one-time occurrences such as protocols (reworks, validations, etc.), deviations (planned or unplanned), waivers, or releases for materials and products as required
• Leverage enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate and track defective parts per million, over shipments, and resolve issues related to rejected products when applicable
• Execute facility improvement initiatives as determined from performance data
• Lead team of quality technicians and Safe Quality Foods (SQF) readiness resources, ensuring that processes are efficient, and work is appropriately prioritized
• Provide tools and training for quality management and quality improvement to the facility staff
  

What you need to succeed:

• High School diploma or G.E.D. required, Bachelor’s degree preferred
• Must have 5 to 10 years of work-related manufacturing experience
• Should have 3 to 5 years’ experience in production supervisory role
• Demonstrate strong communication and interpersonal skills to engage and inspire others to comply with quality standards
• Proven track record of problem-solving
• Thorough knowledge of quality standards and methodologies
• Ability to learn proprietary software programs and leverage enterprise complaint management software
• Professional training and quality certifications courses (e.g. Six Sigma, ISO Certification) are preferred

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.