Quality Manager

Smurfit Westrock; Coalport (PA); On-site; USD 85,000 - 120,000; Full time

Job summary

Smurfit Westrock in the United States seeks a Quality Manager to ensure adherence to customer, regulatory, and internal processes. The role includes managing quality complaints, audits, and site improvements to drive product quality and reliability while controlling cost.

The ideal candidate has 5–10 years in manufacturing, supervisory experience, and strong problem-solving skills, with knowledge of quality standards and the ability to learn enterprise complaint management software.

Qualifications

• High School diploma or GED required;Bachelor’s degree preferred
• 5–10 years of manufacturing experience
• 3–5 years in a production supervisory role
• Strong communication and interpersonal skills to engage and inspire compliance with quality standards
• Proven track record of problem-solving
• Thorough knowledge of quality standards and methodologies
• Ability to learn proprietary software programs and enterprise complaint management software
• Professional training and quality certifications (e.g., Six Sigma, ISO Certification) are preferred
• Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Responsibilities

• Review, approve, and execute SOPs for site implementation
• Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits
• Monitor and ensure compliance with current policies, procedures, regulatory requirements, and customer requirements
• Coordinate and execute investigation of detected risks or failures, complaints, and corrective/preventive actions
• Work closely with production managers to maximize product quality and reliability and minimize cost
• Track, analyze, and lead initiatives for all internal quality and customer complaint issues
• Determine, document, and approve site-specific or one-time occurrences such as protocols and deviations as required
• Leverage enterprise technology to analyze quality complaints and track corrective actions
• Execute facility improvement initiatives from performance data
• Lead team of quality technicians and SQF readiness resources to ensure efficient processes
• Provide tools and training for quality management and quality improvement to facility staff

Skills

Quality management

Supervisory experience

Communication

Problem solving

Continuous improvement

Education

Bachelor's degree preferred

Tools

Enterprise complaint management software

Quality data analysis tools

SQF readiness

Job description

Opportunity summary: As a Quality Manager you will ensure that quality standards are met and maintained by understanding, implementing, and enforcing Customer, Regulatory, and Smurfit Westrock processes, policies, and procedures. As a Quality Manager you will be accountable for internal and external quality complaint resolution, execution of audits, and ensuring efficient and smooth operations within the production facility.

How you will impact Smurfit Westrock

• Review, approve, and execute facility and corporate standard operating procedures for site implementation
• Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits
• Monitor and ensure compliance with current policies, procedures, regulatory requirements, and customer requirements
• Coordinate and execute investigation of detected risks or failures, complaints, and corrective/preventative actions
• Work closely with production managers to maximize product quality and reliability and minimize cost
• Track, analyze, and lead initiatives for all internal quality and customer complaint issues
• Determine, document, and approve site-specific or one-time occurrences such as protocols (reworks, validations, etc.), deviations (planned or unplanned), waivers, or releases for materials and products as required
• Leverage enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate and track defective parts per million, over shipments, and resolve issues related to rejected products when applicable
• Execute facility improvement initiatives as determined from performance data
• Lead team of quality technicians and Safe Quality Foods (SQF) readiness resources, ensuring that processes are efficient, and work is appropriately prioritized
• Provide tools and training for quality management and quality improvement to the facility staff
  

What you need to succeed:

• High School diploma or G.E.D. required, Bachelor’s degree preferred
• Must have 5 to 10 years of work-related manufacturing experience
• Should have 3 to 5 years’ experience in production supervisory role
• Demonstrate strong communication and interpersonal skills to engage and inspire others to comply with quality standards
• Proven track record of problem-solving
• Thorough knowledge of quality standards and methodologies
• Ability to learn proprietary software programs and leverage enterprise complaint management software
• Professional training and quality certifications courses (e.g. Six Sigma, ISO Certification) are preferred

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.