Quality Manager

Kuehne+Nagel; Shelbyville (KY); On-site; USD 65,000 - 95,000; Full time

Job summary

Kuehne+Nagel is seeking a Quality Leader to join our Contract Logistics team in the United States. You will design, manage, and optimize quality processes, ensuring safety, accuracy, and efficiency across warehousing operations.

You'll lead teams, analyze reports, and collaborate with multiple departments to resolve issues, drive continuous improvement, and uphold ISO9001/AS9100 standards while delivering exceptional service to customers and communities.

Qualifications

• Bachelor’s degree in a related field or equivalent combination of education and experience.
• 3+ years in a full-time quality role.
• 3+ years in a leadership role in a warehousing environment.
• Intermediate skills in Word, Excel, and PowerPoint.
• Experience with WMS and QMS systems.
• Knowledge of ISO9001/AS9100 standards.
• Knowledge of Lean Six Sigma, Kaizen, and Continuous Improvement strategies.

Responsibilities

• Prepare all quality reports and analyze trends.
• Make recommendations for improvements.
• Provide associates with in-the-moment training when opportunities for improvement present themselves.
• Drive a culture of belonging in a diverse workforce where all associates feel safe, valued, and included.
• Examine records such as manifests, invoices, BOLs (Bills of Lading); resolve process inefficiencies.
• Investigate issues concerning overdue, damaged, or shortages in shipments; provide updates to customers promptly.
• Participate in quality meetings and meeting minutes.
• Maintain Quality Management System.
• Maintain calibration records, reports, and equipment documentation.
• Monitor and advise on product quality matters.

Skills

Leadership

Quality management

Process improvement

Data analysis

Team development

Education

Bachelor’s degree in a related field

Tools

Warehouse Management Systems (WMS)

Quality Management Systems (QMS)

ISO standards knowledge

Job description

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

You will lead and develop people, processes, and systems that ensure the highest safety, quality, productivity, and efficiency. You will work on comprehensive reports, provide timely responses, and be the point of contact between the various departments within the company and customers. Your typical shift will be Monday - Friday from 8:00 am to 5:00 pm.

How you create impact

• Prepare all quality reports and analyze them to identify negative and positive quality trends
• Make recommendations for improvements
• Provide associates with in-the-moment training when opportunities for improvement present themselves
• Drive a culture of belonging in a diverse workforce where all associates feel safe, valued, and included
• Examine records such as manifests, invoices, BOLs (Bills of Lading); resolve process inefficiencies
• Investigate issues concerning overdue, damaged, or shortages in shipments; provide updates to customers promptly
• Participate in quality meetings and meeting minutes
• Maintain Quality Management System
• Maintain calibration records, reports, and equipment documentation
• Monitor and advise on product quality matters

What we would like you to bring

• Bachelor’s degree in a related field or equivalent combination of education and experience
• 3+ years of experience in a full-time quality role
• 3+ or more years in a leadership role in a warehousing environment
• Intermediate skills in Microsoft Word, Excel, and PowerPoint
• Experience with Warehouse Management Systems (WMS) and Quality Management Systems (QMS)
• Knowledgeable of ISO9001/AS9100 standards
• Knowledge of Lean Six Sigma, Kaizen, and/or Continuous Improvement strategies

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Kuehne+Nagel is committed to working with and providing reasonable accommodations to job applicants with disabilities. This includes ensuring access and support for all individuals who are seeking to use our online application resources.

For applicants in the United States, individuals with a disability who require a reasonable accommodation for any part of the application, interview, or hiring process may contact us by sending an email to kn.taaccommodations.com.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.