Quality Manager

Nelson Miller Group; Fitchburg (MA); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision

401(k)

Paid time off

Job summary

Nelson Miller Group is seeking a Quality Manager to lead and optimize the company’s quality management system across industrial, IoT, medical and aerospace sectors. You will ensure product quality, process efficiency and regulatory compliance, driving continuous improvement and leading a cross-functional quality team.

The role requires strong leadership, practical knowledge of ISO 9001/AS9100, PFMEA and Six Sigma, and the ability to manage audits, CAPAs, PPAPs, and supplier quality programs.

Qualifications

• Associate or bachelor’s degree in engineering or related technical field.
• 3–5 years of progressive quality experience with leadership experience.

Responsibilities

• Oversee and improve the quality management system (ISO 9001, AS9100).
• Lead the Quality and Inspection Team to meet departmental and customer expectations.
• Review and approve engineering packets for new orders in cross-functional reviews.
• Develop and implement Process Control Plans and PFMEA.
• Interface with customers and suppliers on non-conformances and findings.

Skills

Team leadership

ISO 9001 / AS9100

FMEA / Six Sigma / Lean

Project management

Technical drawings / CAD

Read blueprints

Problem solving

Communication

Time management

MS Office

Education

Engineering degree (Associate or Bachelor)

Tools

CAD software

Job description

Description

Overview

Since 1904, Nelson Miller Group (NMG) has been a leading global provider of custom engineering and manufacturing solutions across industrial, IoT, lighting, medical, telecommunications, consumer, and aerospace & defense sectors.

We bring ideas to life through global Joint Design Manufacturing—helping customers innovate, grow, and deliver products the world can depend on.

At the heart of our culture is The Nelson Miller Group Way: Unleash the Power of One — One Global Team / One Vision / One Commitment.

Our century-long legacy is built on a deep commitment to innovation, operational excellence, and unwavering customer satisfaction—principles strengthened by our TEAM core values: Take Ownership, Exceed Expectations, Act with Integrity, and Make an Impact.

Job Summary

The highly skilled and strategic Quality Manager leads and optimizes the company’s quality management systems. This individual is responsible for ensuring the highest standards of product quality, process efficiency, and regulatory compliance across our operations, contributing directly to our reputation for excellence in industrial, IoT, medical, and aerospace sectors.

Responsibilities

• Oversee the overall quality management system to ensure products and processes meet internal, customer, and regulatory standards (e.g., ISO 9001, AS9100).
• Lead, mentor, and manage the Quality and Inspection Team to achieve departmental goals and customer expectations.
• Responsible for the review and approval of engineering packets for new orders as part of cross-functional reviews.
• Develop and implement Process Control Plans and PFMEA’s.
• Interact with external customers and suppliers regarding product non-conformances, conducting failure analysis when required.
• Initiate and manage internal and external Corrective Actions (CAR’s / SCAR’s).
• Supervise incoming and first article inspection areas, ensuring accurate and timely generation of customer PPAP reports.
• Determine sampling plans, forms, and instructions for recording, evaluating, and reporting quality and reliability trend data.
• Manage the Calibration program, ensuring tooling and equipment are scheduled for calibration at defined intervals, and maintaining accurate calibration records.
• Drive continuous improvement initiatives utilizing methodologies such as FMEA, Six Sigma, and Lean Manufacturing techniques.
• Analyze data to identify trends, resolve problems, and implement effective solutions to enhance quality and efficiency.
• Manage engineering projects, including scheduling of needs based on customer requirements.
• Adhere to federal and state regulations.
• Adhere to all company policies, processes, and procedures.
• Performs other duties as requested, directed, or assigned.
• Predictable and reliable attendance.

Requirements

Position Qualifications:

Education/Learning Experience: Associate or bachelor’s degree in engineering or a related technical field.

Experience: Minimum of three to five years of progressive quality experience, with demonstrated leadership experience.

Skills/Knowledge

• Proven experience leading a team to success.
• Knowledge of ISO 9001 or AS9100 quality management systems.
• Experience with FMEA, Six Sigma, and Lean Manufacturing techniques.
• Demonstrated experience in engineering project management and scheduling based on customer requirements.
• Ability to handle confidential information with discretion.
• Technical Acumen: Ability to understand technical drawings, specifications of electrical systems, and ensure conformity to standards and customer requirements. Strong knowledge of mathematics, including arithmetic, algebra, geometry, calculus, and statistics. Proficient in reading mechanical and electrical blueprints. Familiarity with Computer-Aided Design (CAD) software.
• Problem-Solving & Analytical Thinking: Highly analytical with strong problem-solving skills and the ability to drive concept to deliverables and implement effective solutions.
• Leadership & Communication: Excellent interpersonal, oral, and written communication skills, with the ability to effectively present information, resolve conflicts, negotiate, and provide guidance to managers, customers, and employees across a broad audience.
• Organizational & Time Management: Highly organized, detail-oriented, and capable of managing multiple projects and priorities simultaneously.
• Adaptability & Proactiveness: Ability to quickly adapt to changing requirements, demonstrate an effective independent work style, proactive behavior, and high resiliency.
• Teamwork: Strong team player with the ability to collaborate effectively across departments.
• Decision-Making: Ability to judge and make sound decisions considering relative costs, incorporating ethics and honesty, and acknowledging benefits and consequences of potential actions.
• Computer Proficiency: Highly proficient in Microsoft Office Suite.
• Flexibility: Dependability and flexibility to work on an off-shift if work requires.

Behavioral Competencies: Safety Leadership & Culture | Team Leadership & Development – People Leaders | Customer Focus | Strategic Alignment & Business Acumen | Communication, Influence, & Change Management | Accountability & Performance Management – People Leaders | Decision Making & Problem Solving | Knowledge, Professional, & Technical Skills

Physical Requirements / Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Security and Eligibility

Due to ITAR and / or CUI compliance, this position requires candidates to be a U.S. Citizen, Permanent Resident Alien, or Protected Individual per 8 U.S.C.1324b(a)(3).

Candidates being considered for hire must pass a pre-employment background check.

Compensation And Benefits

Pay Range: $95k - $110k (Pay to be determined by the experience, knowledge, skills, and abilities of the candidate, and alignment with market data)

Benefits Offered: Comprehensive benefit package including medical, dental and vision coverage; company-paid basic life/AD&D insurance, short-term and long-term disability insurance; voluntary supplemental insurances, flexible spending accounts and employee assistance program (EAP). Sick Leave, Vacation Time, and company-paid Holidays are also provided as paid time off. Nelson Miller Group also provides a 401(k) Retirement Savings Plan option with a safe harbor non-elective company contribution.

Nelson Miller Group is an Equal Opportunity/Affirmative Action employer.? All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law.