Quality Manager

WestRock Company; Cerritos (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

WestRock Company in California is seeking a Quality Assurance Manager responsible for tracking, analyzing, and leading initiatives for internal quality and customer complaint issues. You will coordinate and execute the facility quality control program to ensure products meet established quality standards and serve as the central point of contact for inter-plant communication.

You will oversee testing, metrics, CIS data collection, and CAR/RCCA activities to drive continuous improvement and

Qualifications

• High school diploma or GED required; bachelor's degree preferred.
• 3–5 years in corrugated box plant industry with at least 1 year in a supervisory role.
• Strong mechanical acumen and ability to work with inspection methods and tools.
• Solid background in quality assurance, delivery excellence, data analysis and deriving business insights.
• Experience with Six Sigma or continuous improvement is desirable.

Responsibilities

• Coordinate testing and measurement program to validate capability and customer specifications.
• Develop and report performance metrics to senior management, including defects, quality returns, and scrap data.
• Utilize the CIS for data collection and analysis to drive continuous improvement activities.
• Lead CAR (Corrective Action Request) and RCCA activities for systemic issues to ensure robust product and process improvements.
• Plan, lead, and measure process and voice of customer performance and quality system effectiveness and adjust strategies as needed.

Skills

Mechanical acumen

Inspection methods & tools

Quality assurance & data analysis

Process management

Communication across org

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Opportunity summary

As a Quality Assurance (QA) Manager, you are responsible for tracking, analyzing, and leading initiatives for all internal quality and customer complaint issues. In this role, you will be responsible for coordinating and executing the facility quality control program to ensure continuous production of products are consistent with established quality standards. You will serve as the central point of contact for inter-plant communication and plan development, assuring a cohesive lean management approach to meeting internal and external quality system requirements. Overall, you will ensure that processes needed for the Quality Management System (QMS) are established, implemented and maintained.

How you will impact Smurfit Westrock

• Coordinate testing and measurement program to validate capability and customer specifications are being met
• Develop, collect, and report performance metrics to senior management, including defects, quality returns, and scrap data
• Utilize the Customer Issues System (CIS) for data collection and analysis to drive continuous improvement activities
• Lead and monitor CAR (Corrective Action Request) and Root Cause Corrective Action (RCCA) activities for systemic issues to ensure robust product and process improvements
• Plan, lead, and measure process and voice of customer performance and quality system effectiveness and make adjustments in strategy and/or procedures as needed

  What you need to succeed

  • High School diploma, G.E.D.
  • Bachelors Degree preferred, relevant experience considered
  • 3 to 5 years of experience in corrugated box plant industry; 1 year of supervisor experience
  • Demonstrated mechanical acumen
  • Working knowledge of mechanical inspection methods and tools
  • Solid understanding of and experience in quality assurance, delivery excellence, data analysis and development of business insights
  • Demonstrated expertise in process management to ensure production efficiency
  • Ability to respond quickly to changing demands, process, and updated information
  • Demonstrated quality process understanding and continuous improvement such as Six Sigma certification
  • Possess excellent communication skills and ability to interact across all levels of the organization and accomplish organizational goals
  • Possess exceptional organizational and program management skills
  • Ability to guide team with sound decision-making through rational, balanced judgment
  • Establish a course of action for self and/or others to accomplish a specific planning goal