Quality Manager

Smurfit-Westrock; Anderson (SC); On-site; USD 85,000 - 110,000; Full time

Job summary

Smurfit Westrock in Anderson, SC, seeks a Quality Manager to lead the site’s quality function, ensuring product integrity, regulatory compliance, and customer confidence. You will own governance of the QMS/FSMS, coordinate audits, and drive continuous improvement across production, maintenance, and supply chain.

The role requires a Bachelor’s degree in Engineering/Quality/Food Science and at least 5 years’ experience managing quality systems in manufacturing, with strong HACCP and ISO 9001

Qualifications

• Bachelor’s degree in Engineering, Quality, Food Science, or related field.
• Minimum 5 years of experience managing Quality Systems within a manufacturing environment.
• Demonstrated experience leading ISO 9001 and Food Safety certification audits (FSSC 22000, SQF or similar).
• Strong working knowledge of HACCP principles and regulatory compliance.
• Certificate and demonstrated experience as internal auditor.
• Experience within plastics processing, packaging, or food contact materials strongly preferred.

Responsibilities

• Lead the Quality function at the Anderson site, including product quality, laboratory, customer complaints, internal and external audits.
• Maintain and improve the Quality and Food Safety Management Systems (ISO 9001, FSSC 22000) and regulatory compliance.
• Coordinate external and customer audits; drive timely corrective and preventive actions.
• Oversee QA documentation, SOPs, specifications and records retention.
• Monitor Quality KPIs and report to General Manager and Divisional leadership.
• Support cross-functional teams to embed quality in daily operations.

Skills

Leadership

Audit management

Problem solving

Cross-functional teamwork

Communication

Documentation

Continuous improvement

Regulatory knowledge

ISO 9001 knowledge

HACCP knowledge

Education

Bachelor's degree in Engineering/Quality/Food Science

Tools

Quality reporting software

Microsoft Office

Job description

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Overview

Smurfit Westrock, a global leader in sustainable paper and packaging, operates in 40 countries with over 500 packaging converting plants and 62 paper mills. We offer an unrivalled portfolio of innovative packaging solutions, ranging from corrugated and consumer packaging to Bag-in-Box® packaging and point-of-sale displays.

As a trusted partner to businesses around the world, Smurfit Westrock is committed to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges.

With nine factories worldwide, Smurfit Westrock Bag-in-Box is the European leader in Bag-in-Box® solutions and its Vitop® tap is the world’s number one for wine taps.

Bag-in-Box® is a sustainable packaging choice for many sectors such as wine, juice, liquid egg, dairy and non-food applications such as engine oil and chemicals.

The Quality Manager is responsible for leading the overall Quality function at the Anderson site, including product quality, laboratory, customer complaints, internal and external audits, and quality support to Production. As part of this responsibility, the role owns the governance, maintenance and continuous improvement of the Quality and Food Safety Management Systems, ensuring compliance with ISO 9001, FSSC 22000 and customer-specific and regulatory requirements.

The position plays a key leadership role in protecting product integrity, regulatory compliance, and customer confidence.

Responsibilities:

• Perform all work in accordance with the highest standards of Smurfit Westrock safety policies and ensure all quality and food safety systems operate in full compliance.
• Own and maintain site certifications including but not limited to ISO 9001, FSSC 22000 and any additional customer or regulatory certifications.
• Act as primary site representative during external certification audits, customer audits, and regulatory inspections.
• Lead internal audit programs and ensure timely closure of corrective and preventive actions.
• Maintain and continuously improve the Quality Management System (QMS) and Food Safety Management System (FSMS).
• Drive root cause analysis for non-conformances, customer complaints, audit findings and systemic issues.
• Ensure full compliance with Food Safety Plans (HACCP), verification and validation processes.
• Oversee document control processes including SOPs, work instructions, specifications and record retention.
• Monitor and report Quality KPIs to the General Manager and Divisional Quality leadership.
• Support cross-functional teams (Production, Maintenance, Supply Chain, R&D) to ensure compliance is embedded in daily operations.
• Ensure proper management of non-conforming materials and disposition processes.
• Coordinate training programs related to quality standards, food safety, GMP and certification requirements.
• Ensure readiness for unannounced audits and maintain continuous audit preparedness.
• Partner with divisional Quality and Regulatory teams to align site practices with corporate standards and global best practices.
• Support environmental and sustainability compliance requirements linked to certification standards where applicable.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree in Engineering, Quality, Food Science, or related field.
• Minimum 5 years of experience managing Quality Systems within a manufacturing environment.
• Demonstrated experience leading ISO 9001 and Food Safety certification audits (FSSC 22000, SQF or similar).
• Strong working knowledge of HACCP principles and regulatory compliance.
• Certificate and demonstrated experience as internal auditor.
• Experience within plastics processing, packaging, or food contact materials strongly preferred.
• Strong knowledge of Quality Management Systems and audit methodologies.
• Deep understanding of Food Safety regulations and GMP requirements.
• Knowledge of OSHA requirements including Machine Guarding and Lockout/Tag-Out procedures.
• Understanding of continuous improvement methodologies (LEAN, 5S, Root Cause Analysis).
• Knowledge of corporate and environmental policies.
• Familiarity with customer-specific certification requirements and supplier qualification processes.
• Strong leadership and influence skills.
• Excellent audit management capability.
• Advanced problem-solving and analytical skills.
• Strong written and verbal communication skills.
• Ability to work cross-functionally in a fast-paced manufacturing environment.
• Strong organizational and documentation management skills.
• Proficiency in Microsoft Office and quality reporting systems.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.