Quality Management System (QMS) Coordinator

RESRG; Morehead (KY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Educational assistance

Job summary

RESRG Automotive is seeking a QMS Coordinator for our Morehead, Kentucky facility. You will support supplier quality performance, quality system administration, and documentation control, coordinating SCARs, RMAs, PPAPs and quality records with cross-functional teams to ensure compliance with customer requirements and IATF 16949 expectations.

This role requires attention to detail, strong organizational skills, and the ability to work across Purchasing, Engineering, Operations and Quality.

Qualifications

• Administer and maintain the SCAR process.
• Issue SCARs to suppliers for quality concerns.
• Review containment actions, root cause analyses, and corrective actions.
• Monitor SCAR timelines and closure rates.
• Coordinate with cross-functional teams to address recurring quality issues.
• Track and report SCAR performance metrics.
• Escalate overdue actions to management.
• Verify effectiveness through follow-up audits.
• Approve and validate supplier PPAP submissions.
• RMA administration: manage non-conforming material.
• Coordinate identification, containment, disposition, and return of defective components.
• Maintain records of returns, credits, replacements, corrective actions.
• Analyze RMA trends for improvements.
• Prepare reports on supplier returns and cost impacts.
• Support recovery efforts related to supplier defects and disruptions.

Responsibilities

• Administer and maintain the SCAR process.
• Issue SCARs to suppliers for quality concerns.
• Review containment actions, root cause analyses, and corrective actions.
• Monitor SCAR timelines and closure rates.
• Coordinate with Purchasing, Engineering, Operations, and Supplier Quality teams to address recurring supplier quality issues.
• Track and report SCAR performance metrics.
• Escalate overdue or ineffective supplier corrective actions to management and supplier leadership as appropriate.
• Verify effectiveness of implemented corrective actions through follow-up audits, inspections, and performance monitoring.
• Approve and validate supplier PPAP submissions.
• Manage the RMA process for non-conforming supplier material.
• Coordinate identification, containment, disposition, and return of defective supplier components.
• Work closely with Receiving, Production, Warehouse, Purchasing, and Suppliers to facilitate RMA activities.
• Ensure proper documentation of rejected material, including defect descriptions, quantities, photographs, and supporting quality data.
• Track RMA status from initiation through supplier resolution and material disposition.
• Maintain records related to supplier returns, credits, replacements, and corrective actions.
• Analyze RMA trends to identify recurring supplier quality issues and opportunities for improvement.
• Prepare reports on supplier returns, warranty returns, and associated cost impacts.
• Support recovery efforts related to supplier-caused defects, sorting activities, premium freight, and production disruptions.

Skills

SCAR management

RMA administration

PPAP submissions

Quality documentation

Cross-functional

Education

High School Diploma

Associate degree in Quality or related field

Job description

At the interface of design, engineering and supply logistics, REHAU Automotive and SRG Global combine to form RESRG - a leading global supplier of coated exterior systems and components. With a combined track record of over 160 years across four continents and 22 production sites, RESRG's 10,000 skilled team members manufacture the latest exterior systems and components for the world's leading automotive manufacturers.

RESRG Automotive is seeking you to join our team as a QMS Coordinator in our Morehead, Kentucky facility!

The QMS Coordinator is responsible for supporting supplier quality performance, quality system administration, and documentation control within the RESRG Automotive Morehead facility. This role administers key supplier quality processes, including Supplier Corrective Action Requests (SCARs), Return Material Authorizations (RMAs), supplier PPAP approval and validation, and quality records maintenance. The position works closely with Suppliers, Purchasing, Engineering, Operations, Receiving, Warehouse, and Quality teams to ensure supplier concerns are contained, documented, resolved, and monitored for effectiveness while supporting compliance with customer requirements, IATF 16949 expectations, and internal quality standards.

What You Will Do in Your Role

Supplier Corrective Action Request (SCAR) Management

• Administer and maintain the Supplier Corrective Action Request (SCAR) process.
• Issue SCARs to suppliers in response to quality concerns, non-conforming material, customer complaints, and supplier performance issues.
• Review supplier containment actions, root cause analyses, and corrective action plans for effectiveness and compliance.
• Monitor SCAR response timelines and ensure timely closure of corrective actions.
• Coordinate with Purchasing, Engineering, Operations, and Supplier Quality teams to address recurring supplier quality issues.
• Track and report SCAR performance metrics, including response time, closure rates, and repeat concerns.
• Escalate overdue or ineffective supplier corrective actions to management and supplier leadership as appropriate.
• Verify effectiveness of implemented corrective actions through follow-up audits, inspections, and performance monitoring.

• Approve and validate supplier PPAP submissions to ensure compliance with customer, engineering, and quality requirements.

Return Material Authorization (RMA) Administration

• Manage the Return Material Authorization (RMA) process for non-conforming supplier material.
• Coordinate identification, containment, disposition, and return of defective supplier components.
• Work closely with Receiving, Production, Warehouse, Purchasing, and Suppliers to facilitate RMA activities.
• Ensure proper documentation of rejected material, including defect descriptions, quantities, photographs, and supporting quality data.
• Track RMA status from initiation through supplier resolution and material disposition.
• Maintain records related to supplier returns, credits, replacements, and corrective actions.
• Analyze RMA trends to identify recurring supplier quality issues and opportunities for improvement.
• Prepare reports on supplier returns, warranty returns, and associated cost impacts.

• Support recovery efforts related to supplier-caused defects, sorting activities, premium freight, and production disruptions.

Who You Are (Basic Qualifications)

• High School Diploma required. Associate degree in Quality, Manufacturing, Industrial Technology, Business, or related field preferred.
• Experience administering quality documentation, corrective actions, supplier concerns, non-conforming material, or quality records required.
• Strong attention to detail, organization, follow-up, communication skills, and ability to work cross-functionally with Suppliers, Purchasing, Engineering, Operations, Receiving, Warehouse, and Quality teams required.

Preferred Qualifications

• 2+ years of experience in manufacturing quality, supplier quality, quality systems, or a related administrative quality role.
• Working knowledge of SCAR, RMA, containment, root cause analysis, corrective action follow-up, and supplier performance tracking.
• Experience reviewing, approving, or coordinating supplier PPAP submissions.
• Familiarity with IATF 16949, ISO 9001, APQP, PPAP, PFMEA, Control Plans, MSA, SPC, and Safe Launch processes.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, paid parental leave and adoption assistance. Specific eligibility criteria are set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.