Quality Leadership Manager: ISO 9001 & Continuous Improvement

EmergencyMD; Scranton (Lackawanna County); On-site; USD 110,000 - 140,000; Full time

Job summary

Mactac, Scranton, PA, seeks a Quality Manager to lead the site Quality Management System (ISO 9001:2015) and drive QA/QC, customer satisfaction, and continuous improvement. The role develops and maintains the QMS, trains staff, conducts audits, and partners with operations to ensure product specs and process control.

Travel up to 10%. Responsibilities include managing CAPA, vendor performance, KPIs, measurement systems, and cross-functional integration with R&D, sales, and marketing to achieve

Qualifications

• Bachelor's degree in engineering or related technical discipline required.
• Minimum 5 years' experience in quality control/quality assurance.
• Experience leading quality at a manufacturing facility.
• Roll-to-roll manufacturing experience desirable.
• Experience with ISO 9001:2015 QA systems.
• Auditing experience with external auditors (customer, UL).
• Six Sigma/Lean/TQM/TQC certifications desirable.
• Ability to manage large, complex activities in a dynamic environment.
• Proven ability to lead with or without direct supervision.
• Proficient in MS Office.
• Strong decision-making with limited data.
• Analytical with problem-solving and communication skills.
• Able to adapt to rapid change.

Responsibilities

• Develop, implement, and maintain the ISO 9001:2015 QMS and act as system management representative.
• Ensure long-term QMS compliance via audits and reporting.
• Build a professional QA team with continuous improvement focus.
• Train staff in audit methods, measurement systems, statistics, and problem solving.
• Integrate QMS with R&D, operations, customer service, sales, and marketing to satisfy customers.
• Promote a culture of quality within leadership and the site.
• Lead/participate in CI projects to improve processes, quality, and savings.
• Oversee CAPA effectiveness for design, materials, and manufacturing.
• Dispostition non-conforming product balancing customer and company interests.
• Analyze and report on customer complaints and claims to support CI.
• Report quality KPIs and supplier performance timely.
• Maintain stable measurement systems via MSA.
• Manage vendor material controls and conduct vendor performance analyses.
• Collaborate with Operations on production/process control for QA/QC/CI.
• Oversee testing laboratory, equipment, and staff where applicable.
• Manage FSC certification activities for the site where applicable.

Skills

Quality management

Auditing

Six Sigma

Lean

Problem solving

Decision making

Communication

Team leadership

Education

Bachelor's degree in engineering or related technical discipline

Tools

MS Office

Job description

Mactac, Scranton, PA, seeks a Quality Manager to lead the site Quality Management System (ISO 9001:2015) and drive QA/QC, customer satisfaction, and continuous improvement. The role develops and maintains the QMS, trains staff, conducts audits, and partners with operations to ensure product specs and process control.

Travel up to 10%. Responsibilities include managing CAPA, vendor performance, KPIs, measurement systems, and cross-functional integration with R&D, sales, and marketing to achieve