Quality Leader: ISO 9001 | Six Sigma & Lean Expert

WestRock Company; North Richland Hills (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Training opportunities

Competitive salary

Benefits package

Career with global packaging company

Job summary

WestRock Company is seeking a Quality Manager responsible for developing and maintaining the quality plan that complies with ISO 9001, FSC, SFI and GMP. The role monitors the quality system, conducts internal audits, and drives continual improvements across processes and teams.

You will lead audits, train staff, define KPIs, and coordinate with management, customers, and suppliers to ensure timely reporting and documentation. A bachelor’s or master’s degree with 10+ years in TQM is required.

Qualifications

• Bachelor’s or master’s degree in business, in industrial packaging or a related field.
• +10 years’ experience in TQM, ISO, Six Sigma, Lean Manufacturing or Process Improvement
• Thorough knowledge of ANSI/ISO/SFI/FSC/GMP; Quality Management Systems
• Excellent interpersonal & communication skills at all levels; capable of representing the company
• High energy, ability to work in fast-paced environment
• Proven leadership skills and ability to motivate and develop staff
• Proficient in Microsoft Office (advanced Excel)
• Self-motivated and committed with strong work ethic
• Excellent analytical skills and a methodical approach
• Ability to define problems, collect data and draw conclusions
• Ability to work independently and with teams
• Able to drive team to continuously improve processes and foster relationships with customers/suppliers

Responsibilities

• Formulates business strategies, plans and budgets for the department and monitors performance to achieve plant goals
• Promotes a positive work environment and adherence to company policies
• Supports Management Team in developing procedures and in implementing the quality system
• Ensures quality system aligns with ISO 9001/FSC/SFI/GMP and regulatory requirements
• Prepares, maintains, and reports internal and external quality records and analyses
• Develops and analyzes quality records and recommends continual process improvements
• Schedules and conducts internal quality audits and maintains records
• Designs and implements quality process training for management
• Investigates non-conformities and customer complaints and assists in resolution
• Ensures timely completion of reports and documentation
• Keeps employees informed of quality procedures and changes
• Maintains communications with customers, suppliers and auditors
• Provides information to customer requests with the Sales/Customer Service teams
• Advises General Manager on department performance and concerns
• Defines KPIs for the QA Department and reports to General Manager
• Oversees cross-training and keeps team development in focus
• Keeps up-to-date with developments and fosters learning and development
• Supports safety standards and safe work practices

Skills

TQM

ISO Standards

Six Sigma

Lean Manufacturing

Education

Bachelor’s/Master’s in Business/Industrial Packaging

Tools

Microsoft Excel

Job description

WestRock Company is seeking a Quality Manager responsible for developing and maintaining the quality plan that complies with ISO 9001, FSC, SFI and GMP. The role monitors the quality system, conducts internal audits, and drives continual improvements across processes and teams.

You will lead audits, train staff, define KPIs, and coordinate with management, customers, and suppliers to ensure timely reporting and documentation. A bachelor’s or master’s degree with 10+ years in TQM is required.