Quality Improvement & Training Coordinator

medimpact; Tempe (AZ); On-site; USD 28,000 - 43,000; Full time

Job summary

MedImpact Healthcare Systems, Inc. is seeking a dedicated quality improvement specialist to audit customer service transactions and authorize training for staff. The role requires conducting audits, providing coaching, and supporting continuous improvement initiatives within the department.

You will analyze call quality, identify trends, develop training materials, and contribute to departmental newsletters while maintaining daily help desk coverage during peak periods.

Qualifications

• GED/HS Diploma and 2+ years' experience or equivalent combination of education and experience.
• Proficient in MS Office apps (Word, Excel, PowerPoint, Outlook).
• Strong attention to detail with ability to perform audits and provide feedback.

Responsibilities

• Completes quality audits of customer service and transactions to ensure accurate information to callers.
• Provides monitoring feedback and submits audit reports to leadership.
• Supports staff training through coaching, mentoring, and training materials.
• Develops Knowledge Check questions to improve customer satisfaction.
• Monitors workflow and suggests process improvements; participates in department newsletters.
• Attends monthly meetings and assists during high-volume periods; maintains daily Help Desk calls.

Skills

MS Office

Quality auditing

Customer service

Data entry

Education

GED/HS Diploma

Tools

MedAccess

Excel

PowerPoint

Outlook

Job description

MedImpact Healthcare Systems, Inc. is seeking a dedicated quality improvement specialist to audit customer service transactions and authorize training for staff. The role requires conducting audits, providing coaching, and supporting continuous improvement initiatives within the department.

You will analyze call quality, identify trends, develop training materials, and contribute to departmental newsletters while maintaining daily help desk coverage during peak periods.