Quality Improvement Engineer: Lead Root Cause & Process

GCM San Jose; San Jose (CA); On-site; USD 95,000 - 135,000; Full time

Job summary

GCM San Jose is seeking a Quality Engineer to analyze trends, identify root causes of quality deficiencies, and lead improvement projects across manufacturing and supplier processes.

You will develop process metrics, coordinate major production approval deliverables, and conduct internal audits to sustain continuous improvement. The role requires strong problem-solving skills, PFMEA/MSA/control plans, CAPA, and collaboration across teams.

Qualifications

• 3-6 years of progressive Quality Assurance experience.
• Relevant industry experience.
• Associate or bachelor’s degree.

Responsibilities

• Coordinates with customers on quality concerns and reports.
• Leads corrective actions using 8D, 5-Why and fishbone analysis.
• Analyzes system data to identify major contributors to poor processes.
• Proposes preventive actions by identifying failure modes.
• Evaluates project performance during and after completion.
• Leads cross-functional teams to develop and improve systems.
• Creates PFMEA, MSA, Control Plan, and Capability Studies.
• Compiles PPAPs, containment, and root-cause analysis.
• Analyzes production and supplier nonconformance data to find causes.
• Analyzes customer returns to determine root causes.
• Improves QMS documents (procedures, forms, work instructions).
• Collaborates with suppliers, product/process engineering, maintenance, purchasing, and operations.
• Leads vendor surveillance and on-site assessments of materials and processes.
• Issues, tracks, and verifies supplier corrective actions.

Skills

Quality Assurance experience

Industry experience

Associate degree

Bachelor’s degree

Education

Associate or bachelor’s degree

Job description

GCM San Jose is seeking a Quality Engineer to analyze trends, identify root causes of quality deficiencies, and lead improvement projects across manufacturing and supplier processes.

You will develop process metrics, coordinate major production approval deliverables, and conduct internal audits to sustain continuous improvement. The role requires strong problem-solving skills, PFMEA/MSA/control plans, CAPA, and collaboration across teams.