Quality Improvement Coordinator

Special Citizens Futures Unlimited; City of Yonkers (NY); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

403(b)

Dental insurance

Health insurance

Paid time off

Tuition reimbursement

Vision insurance

Job summary

Special Citizens Futures Unlimited is seeking a dedicated Quality Improvement Coordinator in Yonkers, NY. The ideal candidate will have a Bachelor’s Degree in human services and experience in compliance monitoring, regulatory reporting, and staff training. Candidates must have knowledge of OPWDD and Justice Center regulations and possess excellent communication skills.

This full-time, on-site position requires flexibility in working hours and travel. Benefits include health insurance, paid time off, and a 403(b) plan.

Qualifications

• Bachelor’s Degree required in human services or related field with progressive experience working with I/DD population.
• Knowledge of OMIG, OPWDD and Justice Center regulations.
• Must have flexible working hours and be able to work outside normal business hours as needed.

Responsibilities

• Conduct and document incident investigations, ensuring regulatory compliance and timely reporting.
• Coordinate compliance, quality improvement, and new hire training programs.
• Develop satisfaction surveys, analyze results, address complaints, and recommend quality improvement measures.

Skills

Incident Investigator certification

Knowledge of OMIG, OPWDD and Justice Center regulations

Excellent communication skills (written and verbal)

Excellent computer skills

Detail-oriented

Education

Bachelor’s Degree in human services or related field

Tools

Microsoft Office (Word, Excel, Outlook)

IRMA software

AARM, WSIR software

Job description

Pay: $80,000.00 - $85,000.00 per year

Location: Yonkers, NY

Job Type: Full Time, On-Site, Travel Required

Schedule: Monday - Friday: 9am - 5pm

Job Summary

We are seeking a dedicated Quality Improvement Coordinator with experience in compliance monitoring, incident management, regulatory reporting, staff training, and audit preparation. Skilled in conducting investigations, analyzing trends, implementing corrective actions, and ensuring adherence to OPWDD, Justice Center, and agency regulations. Proven ability to collaborate with leadership, improve service quality, support accreditation efforts, and drive continuous quality improvement initiatives across programs.

Responsibilities

• Conduct and document incident investigations, ensuring regulatory compliance and timely reporting.
• Review incident reports, track corrective actions, and communicate recommendations to leadership and program staff.
• Prepare and distribute incident management documentation, reports, and trend analyses.
• Maintain incident tracking databases, spreadsheets, and regulatory records.
• Coordinate compliance, quality improvement, and new hire training programs.
• Conduct internal audits, site visits, and monitor corrective action plans for regulatory compliance.
• Serve as liaison with OPWDD, Justice Center, and other regulatory agencies, including on-call incident management support.
• Assist with state audits, policy development, and implementation of compliance initiatives.
• Chair Incident Review Committee meetings, prepare meeting minutes, and manage submissions in IRMA and WSIIR systems.
• Develop satisfaction surveys, analyze results, address complaints, and recommend quality improvement measures.
• Collaborate with program leadership to enhance service quality, regulatory compliance, and operational performance.

Qualifications

• Bachelor’s Degree required in human services or related field with progressive experience working with I/DD population
• Knowledge of OMIG, OPWDD and Justice Center regulations
• Progressive experience working with I/DD population in a supervisor capacity
• Experience working with OPWDDs incident management software (IRMA)
• Experience working with NYS Justice Center software (AARM, WSIR)
• Must have Incident Investigator certification or be able to complete course and pass certification exam
• Have excellent computer skills with the ability to create, maintain and navigate computer systems including Microsoft Word, Excel and Outlook
• Must have flexible working hours and be able to work outside normal business hours as needed
• Maintains professionalism and confidentiality at all times
• Flexibility of work location with the ability to travel
• Excellent communications skills, both written and verbal
• Must be detail oriented, self-driven and work both individually and as part of a team
• Successful completion of criminal background history and fingerprint examination; a valid NYS driver’s license to Agency standard

Benefits

• 403(b)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Special Citizens Futures Unlimited, Inc. provides equal employment opportunities (EEO)

Education

• Bachelor's (Preferred)

Work Location: In person