Quality Improvement/ Business Intelligence Analyst-

Cardinal McCloskey Community Services; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

Cardinal McCloskey Community Services seeks a Quality Improvement/Business Intelligence Analyst to lead ongoing QI processes across preventive services and foster care programs in the United States. You will facilitate monthly QI committee meetings, analyze data from dashboards and surveys, and partner with leadership to implement improvement plans.

The role involves expanding BI capabilities with Microsoft Fabric and Power BI, supporting case reviews, and contributing to data exports,

Qualifications

• Bachelor's degree in Social Work, BI, Data Analytics, or related field with 1 year of Quality Improvement (QI) experience.
• Advanced knowledge of Microsoft 365, including Power BI and Fabric Platform.
• Familiar with administrative databases used in data analysis.
• Background in NYC child welfare programs and policies.
• Strong analytic, written, and verbal communication skills.

Responsibilities

• Plan and facilitate monthly QI committee meetings.
• Identify program strengths and challenges through quantitative and qualitative data analysis from dashboards, case reviews, and surveys.
• Collaborate with program leadership to create and implement internal improvement plans (and with external partners like ACS and OCFS).
• Participate in external meetings and workgroups (e.g., COFCCA Preventive Accountability).
• Design and administer yearly surveys for key stakeholders and analyze results.

Skills

Power BI

Fabric Platform

Microsoft 365

Data Analytics

Quality Improvement

NYC child welfare

PROMIS

CONNECTIONS

Education

Bachelor's degree in Social Work, BI, Data Analytics, or related field

Tools

PROMIS

CONNECTIONS

Job description

Join a Team Where Your Work Truly Makes a Difference!

Safe Children, Stable Families, Successful Lives

At CMCS (Cardinal McCloskey Community Services), our mission is to protect, empower, and promote independence for at-risk children, families, and individuals with developmental disabilities through high-quality, community-based services.

We're looking for a dedicated Quality Improvement/Business Intelligence Analyst to join our team!

Manage the continuous QI processes for preventive services and other programs, including:

• Plan and facilitate monthly QI committee meetings.
• Identify program strengths and challenges through quantitative and qualitative data analysis. This includes reviewing internal and external dashboards/reports, results of case reviews, and client survey results.
• In collaboration with program leadership, create and implement internal program improvement plans, and improvement plans created with external partners including ACS and OCFS.
• Participate in external meetings and workgroups, including the COFCCA Preventive Accountability meeting.
• Design and administer yearly surveys for key stakeholders in CMCS, for both the preventive and foster care programs, and provide analysis and insight on the results of the surveys.

Assist with management of case review processes across multiple programs, including:

• Conduct reviews, aggregate, analyze, and share results including highlighting trends, strengths, and challenges with program leadership according to the schedule, with support from other QI staff as appropriate.
• Ensure schedule of reviews is maintained and implemented.
• Assist with creation and management review tools, ensuring compatibility with existing framework (Power BI) for aggregation of results.
• Write and update review questions, ensuring that the answers lead to actionable insight.

Contribute to the development and maintenance of QI business intelligence systems, including:

• Running data export/import processes.
• Create/maintain/update data transformation processes, databases, dashboards, and reports.
• Assist in the implementation of Microsoft Fabric platform.

General Responsibilities

• CONNECTIONS and ACS Remote Access Security Officer/myEvolv user administrator - Maintain user accounts for staff members in Connections, ACS Remote Access, myEvolv, and other systems.
• Maintain client enrollment and demographic information in internal systems of record.
• Maintain understanding of COA standards related to both QI and relevant program operations, and support periodic review of and alignment with COA, in support of CMCS accreditation status.
• Participate in program-specific employee onboarding meetings with new staff.
• Assist and support program staff in integrating data in decision-making.
• Assist with the development and review of business processes and policies.
• Develop methods to measure outcomes for families and children.
• Additional duties as needed.

Qualifications

• Bachelor's degree in Social Work, Business Intelligence, Data Analytics, or a related field, with a minimum of one year of Quality Improvement (QI) experience.
• Experience with continuous quality improvement methods.
• Advanced knowledge of Microsoft 365 platform, including Power Bi and Fabric Platform.
• Familiar with use of administrative databases in data analysis.
• Background in NYC child welfare programs and policies.
• Familiarity with PROMIS, CONNECTIONS, and related NYS and NYC systems of record.
• Strong analytic, written, and verbal communication skills.
• Team player who enjoys collaboration with agency and external staff.
• Self-motivated, organized, and able to work independently.

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