Performance and Quality Specialist

SCO Family of Service; Dix Hills (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

SCO Family of Service seeks a Quality Improvement professional to assist program staff in meeting regulatory standards and accrediting body requirements. You will lead data-driven reviews, coordinate safety investigations, and prepare action plans and reports to drive program improvements.

The role involves coordinating quarterly PIRC meetings, consumer and internal safety reporting, and contributing to reaccreditation activities. Strong data skills and effective communication are essential.

Qualifications

• Bachelor’s degree required; Master’s degree preferred in Human Services, Social Work, Health Care Administration, Public Administration or similar field.
• One year’s experience in quality improvement/program evaluation and/or administration in not-for-profit settings desirable.
• Experience with computer database and word-processing programs such as MS Office Suite to create and maintain databases, track and analyze information.

Responsibilities

• Assist program staff to meet Federal, State and local code and regulations and accrediting body standards.
• Facilitate the preparation of Annual Action Plans and quarterly reporting for submission.
• Conduct Case Record Review activities and prepare quarterly/annual reports with trend analysis.
• Coordinate Consumer Safety activities including investigations, incident tracking, and reporting with the Incident Management Unit.
• Prepare Consumer Safety reports and pass along learnings for program improvements.
• Schedule and conduct PIRC meetings at least quarterly.
• Coordinate implementation of Customer Satisfaction Surveys and related analyses.
• Prepare Internal Quality Monitoring reports and track key program indicators and improvements.
• Track Outcomes and Performance measures throughout the year and coordinate associated actions.
• Develop and utilize agency systems for data collection and trend analysis across demographics and incidents.
• Support corrective actions through policy/procedure development and staff training.
• Participate in Quality Team meetings and present results and recommendations.
• Ensure compliance with the Quality Improvement manual and update the Program Manual as regulations change.
• Assist with reaccreditation activities (COA and Praesidium).
• Complete all mandatory and assigned training requirements.
• Other Quality Improvement tasks as assigned.

Skills

MS Office

Data analysis

Education

Bachelor’s degree

Master’s degree

Tools

MS Word

MS Excel

MS Access

Job description

Assist program staff to meet Federal, State and local code and regulations and accrediting body standards.

Facilitate the preparation of Annual Action Plans, in support of long range strategic plans, for submission at the beginning and end of the year, as well as quarterly reporting.

Conduct Case Record Review activities and prepare quarterly and annual Case Record Review reports, aggregating data, analyzing trends, and working collaboratively with program staff regarding follow-up activities and improvements, as required.

Coordinate and/or conduct Consumer Safety activities including: investigations/assessments and evaluations of critical/serious incidents, accidents and grievances; incident/accident/grievance tracking; case reviews related to incidents; working closely with the Incident Management Unit on incident management requirements.

Prepare quarterly and annual Consumer Safety reports, aggregating incident /accident /grievance data, analyzing quarterly and annual trends and working collaboratively with program staff regarding follow-up activities and improvements.

Prepare for, schedule and conduct program Incident Review Committee (PIRC) meetings, at least quarterly but usually every other month, if necessary.

Conduct and/or coordinate the implementation and on-going administration of the Customer Satisfaction Surveys; aggregating data, analyzing trends and working collaboratively with program staff regarding follow-up activities and improvements, as required. Prepare the Consumer Satisfaction Survey report and feedback mechanism.

Prepare quarterly and annual Internal Quality Monitoring reports capturing key program indicators and other quality improvement data involving trends and working collaboratively with program staff regarding follow-up activities and improvements, as required.

Facilitate the submission of Outcome Measures: Track key Outcomes and Performance measurements throughout the year, aggregating data, analyzing quarterly and annual trends and working collaboratively with program staff regarding follow-up activities and improvements.

Develop, as needed, and/or utilize agency systems for on-going program data collection and trend analysis, implementing procedures to use such systems in areas such as: demographics, incidents and accidents, the conduct of investigations, program specific demographics, etc.

Assist with the formulation, implementation and monitoring of corrective actions to ensure program improvement including but not limited to: policy/procedure development and review, systems development and review, establishing benchmarks, personnel assignments, training, etc., tracking the implementation of corrective actions providing follow-up, as needed, with program staff.

Participate in Quality Team meetings. Communicate results and recommendations to key audiences including the presentation of Quality Improvement reports to staff with analysis of trends. Assure recording of minutes, as appropriate.

Ensure the implementation requirements, as indicated in the agency Quality Improvement manual.

Assist program staff with updating the Program Manual ensuring new/updated regulations and protocols are entered.

Coordinate and assist with reaccreditation preparation activities (Council on Accreditation and Praesidium).

Complete all mandatory and assigned training requirements.

Other QI tasks as assigned.

Qualifications:

Bachelor’s degree required. Master’s degree preferred in Human Services, Social Work, Health Care Administration, Public Administration or similar field. One year’s experience in quality improvement/program evaluation and/or administration in not-for-profit settings, preferred.

Experience with computer database and word-processing programs such as MS-Office Suite–Word, Excel, Access–to create and maintain databases, track and analyze information and data, desirable.

Experience with audit preparation, accreditation/survey activities (especially COA), TQM, CPI and Outcomes measurement is desirable.

Good oral and written communication skills.

Relationship with Others:

Must be a team player, able to engage people throughout the agency, in order to interact with Administrative and Managerial staff as well as Supervisory and Direct Care Staff, as appropriate.

Have a strong sensitivity to cultural differences in order to work well amongst staff, persons and families served and complete tasks as assigned.

Ability to set limits and boundaries, maintain role, work collaboratively and respectfully to intervene appropriately as a quality improvement staff person.

Working Conditions:

Work conducted in office and program environments.

Must be willing to travel to facilities located in Brooklyn and Queens

Travel Required

Yes . Yes, 25 % of the Time

Qualifications

Education

Preferred

Bachelors or better.

Equal Opportunity Employer
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