Quality Improvement/ Business Intelligence Analyst

Cardinal McCloskey Community Services; Town of Mount Pleasant (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Cardinal McCloskey Community Services is seeking a Quality Improvement/Business Intelligence Analyst to lead QI processes for preventive services and foster care programs in New York. You will analyze program data, facilitate committees, and collaborate with leadership to implement improvement plans with external partners.

The role includes designing surveys, managing reviews, and supporting BI systems, including Power BI and the Microsoft Fabric platform.

Qualifications

• Bachelor's degree in a related field with minimum 1 year of QI experience.
• Experience with continuous quality improvement methods.
• Advanced knowledge of Microsoft 365 platform including Power BI and Fabric.
• Familiar with administrative databases in data analysis.
• Background in NYC child welfare programs and policies.
• Familiarity with PROMIS, CONNECTIONS, NYS/NYC systems of record.
• Strong analytic, written, and verbal communication skills.
• Team player who collaborates with agency and external staff.
• Self-motivated, organized, and able to work independently.

Responsibilities

• Plan and facilitate monthly QI committee meetings.
• Identify program strengths and challenges via data and reports.
• Create and implement internal improvement plans with leadership.
• Attend external meetings/workgroups including COFCCA.
• Design and administer yearly surveys and provide insights.
• Manage case review processes across programs; highlight trends.
• Maintain review schedules and create tools compatible with Power BI.
• Develop data export/import processes and dashboards.
• Assist in implementing Microsoft Fabric platform.
• Maintain user accounts in various systems; support onboarding.
• Support COA alignment and accreditation readiness.

Skills

Quality Improvement

Data analysis

Analytical skills

Written communication

Verbal communication

Team collaboration

Self-motivation

Administrative databases

Data visualization

Education

Bachelor's degree in Social Work, Business Intelligence, Data Analytics, or a related field

Tools

Power BI

Microsoft Fabric

PROMIS

Connections

Job description

Join a Team Where Your Work Truly Makes a Difference!

Safe Children, Stable Families, Successful Lives

At CMCS (Cardinal McCloskey Community Services), our mission is to protect, empower, and promote independence for at-risk children, families, and individuals with developmental disabilities through high-quality, community-based services.

We're looking for a dedicated Quality Improvement/Business Intelligence Analyst to join our team!

Manage the continuous QI processes for preventive services and other programs, including:

• Plan and facilitate monthly QI committee meetings.
• Identify program strengths and challenges through quantitative and qualitative data analysis. This includes reviewing internal and external dashboards/reports, results of case reviews, and client survey results.
• In collaboration with program leadership, create and implement internal program improvement plans, and improvement plans created with external partners including ACS and OCFS.
• Participate in external meetings and workgroups, including the COFCCA Preventive Accountability meeting.
• Design and administer yearly surveys for key stakeholders in CMCS, for both the preventive and foster care programs, and provide analysis and insight on the results of the surveys.

Assist with management of case review processes across multiple programs, including:

• Conduct reviews, aggregate, analyze, and share results including highlighting trends, strengths, and challenges with program leadership according to the schedule, with support from other QI staff as appropriate.
• Ensure schedule of reviews is maintained and implemented.
• Assist with creation and management review tools, ensuring compatibility with existing framework (Power BI) for aggregation of results.
• Write and update review questions, ensuring that the answers lead to actionable insight.

Contribute to the development and maintenance of QI business intelligence systems, including:

• Running data export/import processes.
• Create/maintain/update data transformation processes, databases, dashboards, and reports.
• Assist in the implementation of Microsoft Fabric platform.

General Responsibilities

• Connections and ACS Remote Access Security Officer/myEvolv user administrator - Maintain user accounts for staff members in Connections, ACS Remote Access, myEvolv, and other systems.
• Maintain client enrollment and demographic information in internal systems of record.
• Maintain understanding of COA standards related to both QI and relevant program operations, and support periodic review of and alignment with COA, in support of CMCS accreditation status.
• Participate in program-specific employee onboarding meetings with new staff.
• Assist and support program staff in integrating data in decision-making.
• Assist with the development and review of business processes and policies.
• Develop methods to measure outcomes for families and children.
• Additional duties as needed.

Qualifications

• Bachelor's degree in Social Work, Business Intelligence, Data Analytics, or a related field, with a minimum of one year of Quality Improvement (QI) experience.
• Experience with continuous quality improvement methods.
• Advanced knowledge of Microsoft 365 platform, including Power Bi and Fabric Platform.
• Familiar with use of administrative databases in data analysis.
• Background in NYC child welfare programs and policies.
• Familiarity with PROMIS, CONNECTIONS, and related NYS and NYC systems of record.
• Strong analytic, written, and verbal communication skills.
• Team player who enjoys collaboration with agency and external staff.
• Self-motivated, organized, and able to work independently.