Quality Improvement and Performance Management Specialist

DC Government; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

DC Health seeks a Quality Improvement and Performance Management Specialist to lead agency-wide performance improvement efforts, guiding Lean A3 and PDCA processes while developing KPIs and data dashboards to strengthen service delivery.

The role involves mapping workflows, analyzing operations, and advising on policy and SOP improvements to align with district regulations and accreditation standards.

Qualifications

• Specialized experience at least 1 year equivalent to one grade level in the organization.
• Experience with performance measurement, program monitoring, and process improvement.
• Familiarity with Lean, A3 problem solving and PDCA methods.

Responsibilities

• Oversee agency-wide continuous quality improvement and performance evaluation initiatives.
• Lead analyses, operational research, and program monitoring as directed by the Chief Performance Officer.
• Facilitate Lean management, implement A3, PDCA cycles, and map business processes to streamline workflows.

Skills

Lean management

A3 problem solving

PDCA cycles

KPI development

Data dashboards

Job description

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Job Title Quality Improvement and Performance Management Specialist

We are excited about your interest in joining DC Health (The District of Columbia Department of Health), a nationally accredited public health department ( https://phaboard.org/ ), where our Vision is for Washington, D.C. to be the healthiest city in America.We believe that all people - no matter their race, ethnicity, gender identity, sexual orientation, education level, age, language, religion, ability, or geographic location - should have the opportunity to live healthy lives.

DC Health is focused on providing the essential public health services (10 Essential Public Health Services) necessary to protect and promote the health of all people in all communities and remove systemic and structural barriers that have resulted in health inequities through the Core Competencies for Public Health Professionals (PH Core Competencies)

Job Summary

The incumbent serves as the Quality Improvement & Performance Management Specialist, responsible for planning, guiding, and evaluating agency‑wide performance and continuous quality improvement efforts. The role leads Lean A3 and PDCA processes, maps operational workflows, and develops strategic performance measures and KPIs to strengthen public health service delivery and overall system performance across the Dept of Health.

Major Duties and Responsibilities

This role oversees agency‑wide continuous quality improvement and performance evaluation initiatives, leading analyses, operational research, and program monitoring as directed by the Chief Performance Officer. It serves as the primary facilitator of Lean management methodologies, implementing A3 problem‑solving, PDCA cycles, and comprehensive business process mapping to streamline workflows, reduce redundancies, and enhance efficiency across DC Health bureaus. The position develops and manages strategic performance measures, creating KPIs and data dashboards to support accountability and track progress toward organizational goals.

Additionally, the role provides leadership for management and operational reforms, supporting the development of agency strategic plans and bureau‑level objectives. It also recommends new or revised policies, SOPs, and operational guidelines to ensure alignment with District laws and national public health accreditation standards. The position monitors emerging public health administration trends, health equity benchmarks, and operational issues, preparing analyses, risk assessments, and recommendations for executive leadership.

Qualifications and Education

Individuals must possess at least one (1) year of specialized experience must have been equivalent to at least the next lower grade (13) level in the normal line of progression for the occupation in the organization. Specialized experience is defined as experience that is typically in or related to the work of the position to be filled, and has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled.

Licenses and Certifications

None required.

Working Conditions / Environment

The incumbent must be able to carry out official duties in a variety of settings and conditions. Routine work will occur primarily in an office setting.Off‑site meetings involving external data providers and/or community stakeholders may be involved.

Employment Sponsorship

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa currently.

Area of Consideration: Open to Public

Tour of Duty

Monday - Friday 8:15 am - 4:45 pm

Promotion Potential

No Known Promotion Potential

Duration of Appointment

This is a Career Service – Full Time.

Pay Plan, Series and Grade

CS-0301-14

Collective Bargaining Unit (Union)

This position is not part of acollective bargaining unit

Position Designation

This position has been designated as Security Sensitive.Pursuant to section 410 of Chapter 4 of the D.C. Personnel Regulations, in addition to the general suitability screening, individuals applying for or occupying security-sensitive positions are subject to the following checks and tests:

Criminal background check.

Traffic record check (as applicable).

Consumer credit check (as applicable).

Reasonable suspicion drug and alcohol test; and

Post-accident or incident drug and alcohol test.

The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.