Quality Evaluation Manager

Massachusetts General Hospital; Massachusetts; Hybrid; USD 80,000 - 116,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham seeks a Quality Evaluation Manager to oversee quality improvement initiatives across clinical and operational areas. You will analyze data, lead audits, and drive strategies that improve patient care, safety, and efficiency within a highly matrixed organization.

The role requires hands-on data analysis, strong collaboration with clinical and administrative leaders, and adherence to regulatory and accreditation standards.

Qualifications

• Bachelor's degree required; Master's preferred.
• 5–7 years in quality improvement within healthcare.
• Leadership or supervisory experience 3–5 years required.
• Strong knowledge of healthcare regulations and accreditation standards.
• Excellent communication and analytical problem-solving skills.

Responsibilities

• Leads development and management of quality evaluation programs.
• Analyzes patient outcomes, safety incidents, and compliance data.
• Monitors KPIs to assess effectiveness of quality initiatives.
• Implements quality improvements to enhance care and safety.
• Collaborates with leaders to integrate best practices in operations.
• Ensures compliance with regulatory and accreditation standards.
• Prepares reports for leadership and external bodies.
• Performs root cause and failure mode analyses to prevent recurrence.

Skills

Data analysis

Healthcare regulations

Communication

Leadership

Problem solving

Education

Bachelor's Degree

Master's Degree preferred

Tools

Excel

Quality management systems

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for overseeing the assessment and improvement of healthcare quality standards and outcomes. This position involves managing quality evaluation processes, analyzing performance data, and implementing strategies to enhance patient care, safety, and operational efficiency, ensuring that the facility adheres to regulatory requirements, accreditation standards, and leading practices while fostering a culture of continuous improvement.

This role requires hands-on analysis of quality and performance data. Successful candidates will be expected to personally perform complex data analysis and reporting, rather than solely overseeing analytical functions or interpreting reports prepared by others.

Essential Functions

• Leads the development, implementation, and management of quality evaluation programs to assess the performance of clinical and operational processes.
• Analyzes healthcare data, including patient outcomes, safety incidents, and compliance with quality standards, to identify trends and areas for improvement.
• Monitors key performance indicators and benchmarks to evaluate the effectiveness of quality improvement initiatives and identify opportunities for enhancement.
• Develops and implements quality improvement initiatives aimed at enhancing patient care, safety, and overall facility performance.
• Collaborates with clinical and administrative leaders to integrate leading practices into daily operations and ensure adherence to quality standards.
• Ensures that the facility meets all regulatory requirements, accreditation standards, and industry guidelines related to healthcare quality and safety.
• Prepares for and leads quality evaluations, audits, and accreditation surveys, ensuring all documentation and processes are in compliance.
• Oversees the collection, analysis, and reporting of quality data to internal and external stakeholders, including leadership, regulatory agencies, and accreditation bodies.
• Prepares comprehensive reports for hospital leadership, regulatory agencies, and quality improvement committees.
• Works closely with the patient safety and risk management teams to identify and mitigate risks related to patient care and facility operations.
• Leads root cause analysis and failure mode and effects analysis to address quality and safety issues and prevent recurrence.
• Identifies and prioritize quality initiatives that align with the organization’s goals and drive measurable improvements in care delivery.
• Strong data analysis experience, particularly in Excel (e.g., building macros, pivot tables, formulas, automated templates, etc.) is required
• Familiarity with quality and safety metrics is strongly preferred
• Ability to work independently with minimal supervision and take initiative to ask questions, validate data, proactively identify and address issues, and work in a highly matrixed environment with disparate data sources and evolving data needs
• Ability to manage confidential and highly sensitive information
• Growth mindset: willingness to receive feedback, learn and adapt performance accordingly
• Strong written and oral communication skills and presentation skills; able distill data into key conclusions, and professionally and sensitively communicate these, adapting communications for various audiences as appropriate

Qualifications

Education

Bachelor's Degree Related Field of Study required or Master's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?

No

Experience

Experience in quality improvement, evaluation, or a related role, preferably within a healthcare setting 5-7 years required and Leadership or supervisory experience 3-5 years required

Knowledge, Skills And Abilities

• In-depth Knowledge of healthcare regulations, accreditation standards, and quality improvement methodologies.
• Proficient analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to collaborate effectively with multidisciplinary teams.
• Detail-oriented with a focus on accuracy in data analysis and reporting.
• Proficient leadership, interpersonal, and communication skills.

Additional Job Details (if Applicable)

Department

MGH Orthopedics

Schedule

Monday - Friday | Flexible Hours | Hybrid

Benefits

• Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Step into a role where you can drive meaningful impact on the care of patients who require orthopedic surgery. We are seeking a Quality Evaluation Manager who can leverage various sources of data to inform decision-making about key initiatives focused on quality and safety initiatives. This individual will bring a strong foundation in quality improvement, patient safety, and data analysis to help identify trends, evaluate performance, and support continuous improvement efforts across the MGB system.

Remote Type

Hybrid

Work Location

32 Fruit Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$79,560.00 - $115,720.80/Annual

Grade

7

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.