Quality Engineering Manager, Payments Technology - Senior Vice President

Citi Group; Jersey City (NJ); Hybrid; USD 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work arrangement

Leadership development programs

Healthcare coverage

Job summary

Citi is seeking an Senior Vice President, Quality Engineering Manager to own the test strategy for CitiDirect, Citi’s digital banking platform. The role directs multiple testing teams across payments, liquidity and trade, ensuring high quality releases before production.

You will design UAT scripts with PMs, QA and business users, set automation standards, and align testing with delivery goals. Hybrid work in Jersey City is offered with global impact and leadership development opportunities.

Qualifications

• 10+ years in a testing environment including senior level people management experience.
• Deep understanding of SDLC processes and end-to-end testing methodologies.
• Hands-on experience with test management tools such as Quality Center.

Responsibilities

• Lead the test strategy for CitiDirect and its upstream and downstream applications.
• Direct multiple testing teams, setting priorities and resolving complex issues.
• Design and implement UAT scripts and plans with PMs, QA, and business users.
• Build testing standards and quality benchmarks across teams.
• Plan cross-team testing dependencies to keep releases on schedule.
• Partner with development teams, PMs, business stakeholders and vendors.

Skills

Leadership

Test strategy

SDLC knowledge

Test automation

UAT testing

Communication

Risk assessment

Mentoring

Cross-team coordination

Education

Bachelor's degree or equivalent

Master's degree preferred

Tools

Quality Center

Postman

Rest Assured

SoapUI

Playwright

TypeScript

CI/CD pipelines

Job description

As Senior Vice President, Quality Engineering Manager for Payments Technology, you will own the test strategy for CitiDirect, Citi's award winning digital banking platform that gives clients one-click access to global transaction capabilities across payments, liquidity and trade. You will direct multiple testing teams, set the standards for test automation and User Acceptance Testing, and make sure every release of CitiDirect and its connected systems meets a high quality bar before reaching production. This is an opportunity to shape how a global bank validates mission critical payments technology and to build a modern, automated testing organization.

Responsibilities

• Lead the test strategy for CitiDirect and its upstream and downstream applications across the Payments, Liquidity and Trade domains.
• Direct multiple testing teams, setting priorities and resolving complex issues that carry significant business impact.
• Design and implement User Acceptance Testing scripts and plans together with technology project managers, UAT professionals and business users.
• Build testing standards and quality benchmarks that keep automation, documentation and release processes consistent across teams.
• Plan and coordinate cross-team testing dependencies to keep releases on schedule and reduce production risk.
• Partner with development teams, IT project managers, business stakeholders and external vendors to align testing approach with delivery goals.
• Manage team performance and development, including hiring, coaching, compensation decisions and career planning for testing professionals.
• Assess risk in every release decision and elevate control issues early to protect Citi and its clients.

Required Qualifications & Skills

• 10+ years of experience in a testing environment, including senior level people management experience.
• Deep understanding of Systems Development Life Cycle processes and end to end testing methodologies.
• Hands-on experience with test management tools such as Quality Center and related testing platforms.
• Clear and concise written and verbal communication skills, with the ability to negotiate and influence at a senior level.
• Strong analytical skills, with the ability to work through complex and unfamiliar testing situations.
• A track record of leading teams to deliver high quality results under tight deadlines.
• A bachelor's degree or equivalent practical experience in a related field.

Beneficial Skills & Qualifications

• Working knowledge of API testing tools such as Postman, Rest Assured or SoapUI.
• Programming skills in Java, Python or JavaScript, combined with background in payments technology, cloud platforms and Agile or Scrum delivery, and a track record of moving manual QA functions to automated testing.:
• Playwright & TypeScript/JavaScript Mastery (Required): Extensive hands-on experience designing and implementing scalable, maintainable test automation frameworks from scratch using Playwright and TypeScript/JavaScript.
• CI/CD Pipeline Integration & Quality Gating (Required): In-depth experience establishing continuous testing workflows within CI/CD pipelines, including setting up automated regression triggering and pipeline hard gating.
• Containerization & Scaled Infrastructure (Strongly Preferred): Strong background in leveraging Docker and Kubernetes to containerize test suites and horizontally scale distributed test execution across enterprise environments.
• GenAI & Agentic Testing Workflows (Strongly Preferred): Experience using AI Harnesses (e.g., GitHub Copilot or Claude) and creating custom AI agents or automated agentic workflows to optimize the software testing lifecycle.

Education

• Bachelor's/University degree, Master's degree preferred

What We Offer

• Based at Citi's Jersey City location, you will lead a testing function that supports a payments platform used by clients around the world, with the backing and resources of a global technology organization.
• Work in a hybrid arrangement with 3 days in the office and 2 days working remotely each week.
• Shape testing strategy and standards for a platform operating across global markets, with real influence on outcomes.
• Access ongoing learning and leadership development programs to continue growing your career in technology.
• Collaborate with testing, development and business teams across multiple geographies and time zones.
• Benefit from financial wellbeing programs, healthcare coverage and family support resources.

Job Family Group: Technology

Job Family: Applications Development

Time Type: Full time

Primary Location: Jersey City New Jersey United States

Primary Location Fu