Quality Engineering Manager, Payments Technology - Senior Vice President

Citi; Jersey City (NJ); Hybrid; USD 177,000 - 265,000; Full time

Benefits offered by this job

Hybrid work schedule

Leadership development programs

Global collaboration across geos

Healthcare coverage and wellness

Job summary

Citi, based in Jersey City, seeks an Senior Vice President, Quality Engineering Manager to own the test strategy for CitiDirect and connected systems. You will lead multiple testing teams, set automation and UAT standards, and ensure high quality releases across global platforms.

This role shapes how a global bank validates payments technology, builds a modern automated testing organization, and partners with development, PMs, and business stakeholders in a hybrid work setup.

Qualifications

• 10+ years of testing experience with senior management exposure.
• Deep understanding of SDLC processes and end-to-end testing.
• Hands-on experience with test management tools like Quality Center.
• Bachelor’s degree or equivalent practical experience in a related field.

Responsibilities

• Lead test strategy for CitiDirect and related applications.
• Direct multiple testing teams, setting priorities and resolving issues.
• Design and implement UAT scripts and plans with PMs, testers, and users.
• Build testing standards, automation, and release documentation.
• Coordinate cross-team testing dependencies to keep releases on schedule.
• Partner with devs, PMs, stakeholders, and vendors on testing approaches.
• Manage team performance, coaching, and career development.
• Assess release risk and elevate issues early to protect Citi.

Skills

Test strategy leadership

Team leadership

Communication

Analytical thinking

SDLC knowledge

Problem solving under deadlines

Education

Bachelor’s degree or equivalent practical experience

Master’s degree preferred

Tools

Quality Center

Postman

Rest Assured

SoapUI

Playwright

TypeScript/JavaScript

Docker

Kubernetes

CI/CD pipelines

Job description

As Senior Vice President, Quality Engineering Manager for Payments Technology, you will own the test strategy for CitiDirect, Citi's award winning digital banking platform that gives clients one-click access to global transaction capabilities across payments, liquidity and trade. You will direct multiple testing teams, set the standards for test automation and User Acceptance Testing, and make sure every release of CitiDirect and its connected systems meets a high quality bar before reaching production. This is an opportunity to shape how a global bank validates mission critical payments technology and to build a modern, automated testing organization.

Responsibilities

• Lead the test strategy for CitiDirect and its upstream and downstream applications across the Payments, Liquidity and Trade domains.
• Direct multiple testing teams, setting priorities and resolving complex issues that carry significant business impact.
• Design and implement User Acceptance Testing scripts and plans together with technology project managers, UAT professionals and business users.
• Build testing standards and quality benchmarks that keep automation, documentation and release processes consistent across teams.
• Plan and coordinate cross-team testing dependencies to keep releases on schedule and reduce production risk.
• Partner with development teams, IT project managers, business stakeholders and external vendors to align testing approach with delivery goals.
• Manage team performance and development, including hiring, coaching, compensation decisions and career planning for testing professionals.
• Assess risk in every release decision and elevate control issues early to protect Citi and its clients.

Required Qualifications & Skills

• 10+ years of experience in a testing environment, including senior level people management experience.
• Deep understanding of Systems Development Life Cycle processes and end to end testing methodologies.
• Hands‑on experience with test management tools such as Quality Center and related testing platforms.
• Clear and concise written and verbal communication skills, with the ability to negotiate and influence at a senior level.
• Strong analytical skills, with the ability to work through complex and unfamiliar testing situations.
• A track record of leading teams to deliver high quality results under tight deadlines.
• A bachelor's degree or equivalent practical experience in a related field.

Beneficial Skills & Qualifications

• Working knowledge of API testing tools such as Postman, Rest Assured or SoapUI.
• Programming skills in Java, Python or JavaScript, combined with background in payments technology, cloud platforms and Agile or Scrum delivery, and a track record of moving manual QA functions to automated testing.
• Playwright & TypeScript/JavaScript Mastery (Required): Extensive hands‑on experience designing and implementing scalable, maintainable test automation frameworks from scratch using Playwright and TypeScript/JavaScript.
• CI/CD Pipeline Integration & Quality Gating (Required): In-depth experience establishing continuous testing workflows within CI/CD pipelines, including setting up automated regression triggering and pipeline hard gating.
• Containerization & Scaled Infrastructure (Strongly Preferred): Strong background in leveraging Docker and Kubernetes to containerize test suites and horizontally scale distributed test execution across enterprise environments.
• GenAI & Agentic Testing Workflows (Strongly Preferred): Experience using AI Harnesses (e.g., GitHub Copilot or Claude) and creating custom AI agents or automated agentic workflows to optimize the software testing lifecycle.

Education

• Bachelor’s/University degree, Master’s degree preferred

What We Offer

Based at Citi's Jersey City location, you will lead a testing function that supports a payments platform used by clients around the world, with the backing and resources of a global technology organization.

• Work in a hybrid arrangement with 3 days in the office and 2 days working remotely each week.
• Shape testing strategy and standards for a platform operating across global markets, with real influence on outcomes.
• Access ongoing learning and leadership development programs to continue growing your career in technology.
• Collaborate with testing, development and business teams across multiple geographies and time zones.
• Benefit from financial wellbeing programs, healthcare coverage and family support resources.

Job Family Group

Technology

Job Family

Applications Development

Time Type

Full time

Primary Location

Jersey City New Jersey United States

Primary Location Full Time Salary Range

$176,720.00 – $265,080.00

Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date

Nov 12, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.