Senior QA Test Analyst, Assistant Vice President

Citi Group; New York (NY); On-site; CAD 134,000 - 202,000; Full time

Job summary

Citigroup Canada is seeking an IT Quality Senior Analyst to drive UAT initiatives and support production rollout, applying deep IT quality expertise to improve processes and workflows. You will lead testing efforts, monitor quality metrics, and collaborate with cross-functional teams to ensure standards across the software development lifecycle.

You will mentor junior staff, document findings, and communicate complex information with diplomacy to ensure quality outcomes.

Qualifications

• 5-8 years experience in an IT Quality role.
• Experience with test automation and test scripts.
• Strong ability to write complex queries.
• Experience with reporting tools.
• Hands-on with testing automation tools.
• Project management experience preferred.

Responsibilities

• Lead UAT initiatives and product rollout into production; propose improvements.
• Conduct complex process monitoring, product evaluation and audits.
• Ensure project standards and documentation across the SDLC; recommend enhanced documentation.
• Monitor conformance to standards; identify risks; ensure reviews are conducted.
• Document findings and perform root cause analyses; propose improvements.
• Mentor junior team members; provide guidance.
• Communicate effectively with stakeholders.
• Perform other duties as assigned.

Skills

IT Quality

Test Automation

SQL Queries

Reporting Tools

Test Scenarios & Scripts

Project Management

Education

Bachelor's degree or equivalent

Tools

Automation Tools

Query Languages

Job description

The IT Quality Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Responsible for initiatives related to User Acceptance Testing (UAT) process and product rollout into production, making recommendations of solutions and improvements. Responsibilities may also include software quality assurance testing.
• Conducts complex process monitoring, product evaluation and audit assignments; reports issues and makes recommendations for solutions.
• Ensures project standards and procedures exist, are fully / clearly documented and followed throughout the software development life cycle; makes recommendations for enhanced documentation.
• Monitors products for conformance to standards; monitors processes for conformance to procedures; identifies risks and recommends solutions; ensures annual organizational reviews of standards and procedures are conducted.
• Documents findings and performs root cause analyses to provide recommended improvements. Independently recommends solutions and improvements to existing standards and procedures; collaborates with other areas in technology to develop new standards and procedures.
• Ensures all corrective actions are assigned, documented and completed. Verifies traceability in project work products. Gathers, maintains and creates reports on quality metrics.
• Exhibits sound understanding of concepts and principles in own technical area and a basic knowledge of these elements in other areas.
• Requires in-depth understanding of how own area integrates within IT Quality and has basic commercial awareness.
• Acts as advisor and mentor for junior members of the team.
• Makes evaluative judgments based on analysis of factual information in complicated and novel situations and provides solutions to problems.
• Has direct impact on the team and closely related teams by ensuring the quality of the tasks/services/information provided by self and others.
• Requires sound and comprehensive communication and diplomacy skills to exchange complex information.
• Performs other duties and functions as assigned.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years experience in an IT Quality role.
• Demonstrated execution capabilities.
• Development experience in a fast-paced, time-to-market driven environment Experience with test automation, test scenario and test scripts creation and modification Comfortable with writing complex queries Experience with reporting tools. Hands on experience with testing automation tools.
• Project management experience preferred

Education:

• Bachelor's/University degree or equivalent experience

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Job Family Group: Technology

Job Family: Technology Quality

Time Type: Full time

Primary Location Full Time Salary Range: $94,300.00 - $141,500.00

Most Relevant Skills
Please see the requirements listed above.

Automated Processing and AI
We use automated processing, includi