Client Insights Testing Analyst

Citi; Tampa (FL); On-site; USD 76,000 - 106,000; Full time

Job summary

Citi in Irving, Texas is seeking a Testing Intermediate Analyst to support UAT and production rollout efforts with a developing professional approach.

You will collaborate with project managers, testers, and users to design scripts and test cases, execute tests, and document results, emphasizing attention to detail and analytical thinking.

Strong communication and problem-solving skills are essential as you contribute to high-quality software delivery in a fast-paced environment.

Qualifications

• 2–5 years’ experience of Testing within Financial Service industry.
• Knowledge of SDLC and QA methodologies.
• Understanding of defect tracking systems and automated regression testing tools.

Responsibilities

• Conducts UAT and product rollout testing, designing scripts/plans.
• Develops test plans, cases, and scripts with stakeholders.
• Executes test scripts and documents results.
• Identifies defects and performs root cause analyses.
• Coordinates testers and testing activities across projects.
• Re-tests after fixes to ensure issues are resolved.
• Implements process improvements to testing strategies.
• Interfaces with development teams for clarification of requirements.

Skills

Analytical thinking

Attention to detail

Communication

Problem solving

Team collaboration

Education

Bachelor’s degree

Tools

Defect tracking systems

Automated regression testing tools

Job description

The Testing Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses’ core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• Conducts initiatives related to User Acceptance Testing (UAT) process and product rollout into production. Testing specialists who work with technology project managers, UAT professionals and users to design and implement appropriate scripts/plans for an application testing strategy/approach. Responsibilities may also include software quality assurance testing.
• Conducts a variety of tests and analyses to ensure that systems and or applications meet or exceed specified standards and end-user requirements.
• Works closely with key stakeholders to understand business and functional requirements to develop test plans, test cases and scripts.
• Works complex testing assignments.
• Executes test scripts according to application requirements documentation.
• Identifies defects and recommends appropriate course of action; performs root cause analyses.
• Coordinates multiple testers and testing activities within a project.
• Retests after corrections are made to ensure problems are resolved.
• Documents, evaluates and researches test results for future replication.
• Identifies, recommends and implements process improvements to enhance testing strategies.
• Interfaces with development teams if clarification is needed on requirements or to convey test results.
• Exhibits good understanding of concepts and principles in own technical area and a basic knowledge of these elements in other areas.
• Requires basic understanding of how own area integrates within IT testing to achieve objectives.
• Makes evaluative judgments based on analysis of factual information.
• Participate in test strategy meetings,
• Has direct impact on the team and closely related teams by ensuring the quality of the tasks services information provided by self and others.
• Resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents
• Requires sound and comprehensive communication and diplomacy skills to exchange complex information.
• Provides informal guidance to new team members.
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years’ experience of Testing within Financial Service industry.
• Knowledge of the Software Development Lifecycle (SDLC) and QA methodologies Knowledge of Quality Process Knowledge of relevant operating systems, languages and database tools Knowledge of defect tracking systems and processes; including change management Knowledge of automated regression testing tools.
• Requires methodical approach to testing and problem solving.
• Specific software languages will be dependent of area of business.

Education:

• Bachelor’s/University degree or equivalent experience.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Technology

Job Family:

Technology Quality

Time Type:

Full time

Primary Location:

Irving Texas United States

Primary Location Full Time Salary Range:

$76,230.00 - $106,370.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Nov 06, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate’s skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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