Quality Engineer, Customer Quality - Dayshift

Norsk Hydro; Phoenix (AZ); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Retirement Savings Plans with Company

Education Assistance

Bonus Plan Eligibility

Job summary

Hydro Extrusions in Phoenix, AZ seeks a Quality Engineer, Customer Quality - Dayshift. The role focuses on driving quality culture, using data and shop-floor collaboration to resolve customer issues and improve processes.

You will lead investigations, coordinate corrective actions, and mentor teams while supporting PPAP, automotive supplier experience, and PC-DMIS CMM usage. A bachelor's in engineering and 4+ years of manufacturing quality experience are required.

Qualifications

• Bachelor’s degree in engineering or related field required.
• Minimum 4 years of professional experience in manufacturing quality engineering.
• Experience with PPAP (Production Part Approval Process) preferred.
• Experience working with a tier 1 automotive supplier preferred.
• Experience using PC-DMIS CMM software preferred.

Responsibilities

• Lead customer complaint investigations and implement corrective actions.
• Identify internal product and process issues using data analysis and inspections.
• Collaborate on shop-floor quality improvements and coach operators.
• Lead quality improvement projects across departments to enhance product quality.
• Coordinate trials for new products and process changes on the shop floor.
• Ensure compliance and ethics in quality practices across the manufacturing environment.

Skills

Quality engineering

Data analysis

Root cause analysis

Education

Bachelor’s degree in engineering or related field

Tools

PC-DMIS CMM

Job description

Quality Engineer, Customer Quality - Dayshift

Location: Phoenix, AZ, US, 85043 Career area: Engineering Department: QA Shift 2 Job Type: Permanent Apply by: This position will be posted until filled

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Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles to advanced development and manufacturing for most industries. Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 30,000 employees in more than 140 locations.

What we offer you

• Retirement Savings Plans with Company Match/Contributions
• Education Assistance
• Bonus Plan Eligibility

Job Summary:

The Quality Engineer drives innovation and enhances the Quality culture within the plant. This role involves leveraging data, process expertise, and insights from team members to identify and implement effective solutions. Responsibilities include educating, coaching, and training team members to foster a strong commitment to Quality. In addition to supporting routine Quality department functions and customer-related quality investigations, the Quality Engineer leads improvement initiatives across various departments, ensuring the quality and compliance of products and processes.

What you will be doing

Customer Complaint Investigation & Corrective Actions: Lead and support investigations into customer complaints, identify root causes, coordinate containment activities, and implement corrective actions to prevent recurrence.

• Issue Identification: Utilize data analysis, visual inspections, and feedback on reported concerns to identify internal product and process issues. Coordinate both short- and long-term resolutions with involved team members.
• Product Dispositioning Engagement: Collaborate with team members to ensure proper disposition of suspect materials, providing rationale for decisions and guidance.
• Collaborative Quality Improvement: Work directly on the shop floor with operators to integrate quality thinking and foster local problem-solving, facilitating a cultural transition.
• Project Leadership: Lead and support various manufacturing projects aimed at enhancing product quality, equipment efficiency, workplace environment, and team members’ daily tasks.
• Trial Coordination: Organize and oversee internal product and process trials on the shop floor.
• Feedback-Driven Improvement: Actively listen to operator feedback to identify and resolve issues, utilizing available site resources to implement solutions.
• Training and Coaching: Contribute to a learning organization by teaching and coaching shop floor personnel. Share technical knowledge and reactionary logic based on observations of process deviations.
• Technical Expertise: Continuously pursue deeper knowledge in specific areas (such as extrusion, painting, fabrication) to drive innovative solutions.
• Benchmark Engagement: Partner with colleagues across the organization to benchmark and standardize best practices.
• Commitment to Compliance and Ethics: Uphold high standards for quality compliance and ethical behavior within the manufacturing environment, particularly in laboratories. Coach and train direct reports on compliance and ethical practices.

What will make you successful?

• Bachelor’s degree in engineering or related field. (required)
• At least 4 years of professional experience in manufacturing quality engineering. (required)
• Experience with the PPAP (Production Part Approval Process). (preferred)
• Experience working with a tier 1 automotive supplier. (preferred)
• Experience using PC-DMIS CMM. (preferred)

Equal opportunities

Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us.

As part of our recruitment process, we may use job‑related assessments in selected roles.These tools help us better understand work‑related strengths and support a fair and consistent hiring process. Any assessment results are reviewed together with your experience, qualifications, and interviews, and are never used as the sole basis for hiring decisions.

Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues - and we hope you'll join us in solving the next century's. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future.

About Hydro

• Hydro is a leading aluminium and renewable energy company committed to a sustainable future
• Founded: 1905
• Number of employees: 32,000
• Company presence in around 40 countries worldwide

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A key part of succeeding in this mission involves encouraging a collegial environment where our differencesare acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Ourglobal diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusiveworkplace where everyone feels valued.

Your career journey is unique. We strive to provide you with the support needed to achieve your full potential.With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build acareer that aligns with your strengths and passions. Join our global community of over 30,000 people with apresence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you havethe chance to make a difference in the industries that matter. Explore our world and the heart of our operations.