Quality Engineer: Customer Liaison & Process Improvement

RGBSI; Rockford (IL); On-site; USD 65,000 - 95,000; Full time

Job summary

RGBSI is seeking a Quality Engineer to ensure compliance across programs from design through manufacturing and support. You will work directly with customers to identify, communicate, and resolve quality concerns, driving solutions across multiple projects using standard quality principles and methodologies.

The role requires collaboration with internal teams and suppliers, development of quality plans, and active participation in corrective action processes to minimize risk and improve product

Qualifications

• Bachelor's degree in engineering, quality or related field (or 5+ years’ progressive experience in a similar role).
• Strong knowledge of ISO 9001, AS9102 and AS9100 standards.
• Advanced knowledge of GD&T and geometric dimensioning.
• Experience with corrective action methodologies and deviation/waiver processes.

Responsibilities

• Act as primary quality contact with customer quality organizations for assigned programs, customers, or products.
• Evaluate and investigate customer concerns; address issues promptly with limited supervision.
• Provide timely quality data to customers (return goods status, CAPA responses, ASL data, action item status).
• Develop, submit, and track deviations/waivers for nonconforming material.
• Review quotes and purchase orders for quality requirements and ensure proper flow to relevant departments.
• Review customer quality ratings and report trends; implement corrective actions as needed.
• Coordinate and sponsor customer-driven continuous improvement programs.
• Lead teams in root cause analysis and corrective actions; communicate progress to customers.

Skills

ISO9001

AS9102

AS9100

GD&T

Corrective action methodologies

Education

Bachelor's degree in engineering/quality or related field

Job description

RGBSI is seeking a Quality Engineer to ensure compliance across programs from design through manufacturing and support. You will work directly with customers to identify, communicate, and resolve quality concerns, driving solutions across multiple projects using standard quality principles and methodologies.

The role requires collaboration with internal teams and suppliers, development of quality plans, and active participation in corrective action processes to minimize risk and improve product