Quality Engineer

Exemplar Global; Huntersville (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Exemplar Global, located in Huntersville, NC, is seeking a Quality Engineer to lead customer complaint investigations, CAPA, and continuous improvement within the ISO 9001:2015 QMS. The role acts as the primary quality liaison for customer issues and drives root cause analysis and data-driven process improvements to reduce COPQ and boost customer satisfaction.

Responsibilities include coordinating with Manufacturing, Engineering and suppliers, validating corrective actions, and driving KPI

Qualifications

• 3-5 years in quality and manufacturing environment.
• Proficiency in GD&T, ASME Y14.5, and quality tools is required.
• Strong analytical, communication and project management skills.

Responsibilities

• Lead customer complaint investigations from receipt to closure.
• Review RMAs and complaints to define investigation strategies.
• Coordinate with Manufacturing, Engineering, Product Management and suppliers.
• Perform root cause analysis and determine CAPA actions.
• Ensure timely completion of investigations and report results.
• Monitor KPIs and drive continuous improvement initiatives.
• Support ISO 9001:2015 compliance and audits.
• Analyze data using Excel, Power BI, and other BI tools.

Skills

Analytical thinking

Problem solving

Communication

Project management

Data-driven decision making

Continuous improvement mindset

Education

Bachelor's degree in Engineering or related field

ASME Y14.5 GD&T Professional Certification

ASQ CQE or CCT certification, or ability to obtain within one year

Six Sigma Green Belt or Black Belt

Tools

Excel

Power BI

PowerPoint

SAP

Delta Master

Minitab

Job description

Position Title: Quality Engineer

Department: Quality

Reports to: Lead Complaints Management and Continuous Improvement

Location: Huntersville, NC

Summary:

The Quality Engineer is responsible for leading customer complaint investigations, reactive quality activities, continuous improvement initiatives, and supporting the organization’s ISO 9001:2015 Management System (QMS). This role serves as the primary quality representative for customer issues, driving root cause analysis, corrective and preventive actions (CAPA), data analytics and process improvements that improve customer satisfaction while reducing the Cost Poor Quality (COPQ).

Key Responsibilities

• Lead the complete customer compliant process from receipt through closure.
• Review returned products (RMAs) and customer complaints to determine appropriate investigation strategy.
• Coordinate technical investigations with Manufacturing, Engineering, Product Management, and suppliers.
• Perform product failure analysis and determine root cause.
• Ensure timely completion of customer complaint investigations.
• Prepare technical investigation reports for customers.
• Communicate investigation results and corrective actions to internal and external stakeholders.
• Monitor complaint aging and ensure KPI targets are achieved.
• Identify complaint trends and recommend systemic improvements.
• Conduct containment activities
• Lead cross-functional problem-solving teams
• Validate effectiveness of corrective actions and drive permanence and eliminate recurrence.
• Drive all continuous improvement projects
• Data analysis and reporting:
• Customer Complaint Trends
• COPQ
• NCR Metrics
• Supplier Performance
• Audit Findings
• CAPA Status
• Customer Satisfaction
• Lean Six Sigma Projects/Continuous Improvement
• Maintain ISO9001:2015 compliance thru:
• Supporting internal and external audits
• Updating procedures, work instructions and process documentation
• Supporting document control initiatives
• Driving KPIs and closure of CAPA activities
• Drive improvements in:
• First Pass Yield (FPY)
• Right First Time (RFT)
• Process Capability
• Manufacturing Efficiency
• Customer Satisfaction
• PPM Performance
• Utilization of Lean Manufacturing and Six Sigma methodologies

Qualifications

• Technical Expertise: Proven experience in GD&T (Geometric Dimensioning and Tolerancing), per ASME, Lean Manufacturing, Six Sigma, SPC, MSA, FMEA, Control Plans, PPAP, APQP, 8D, 5Why, Pareto and Statistical Analysis
• Software Proficiency: Advanced skills in Excel (data modeling/pivot tables), Power BI (dashboard creation), and PowerPoint. Experience using SAP for quality management and Delta Master for business intelligence/reporting is highly preferred, Minitab (preferred).
• Manufacturing: Strong understanding Food & Bev, Biopharma, Lab and Med manufacturing industry quality standards
• Competencies: Analytical and problem solving, strong communication and presentation skills, strong organizational and project management skills, data driven decision-making, continuous improvement mindset
• Experience: 3-5 years in quality and manufacturing environment

Educational/Industry Certification Requirement:

• A bachelor’s degree in Engineering, Manufacturing Engineering, or a related technical field is a plus.
• Advanced certification in GD&T (Geometric Dimensioning and Tolerancing)—ASME Y14.5 Professional Certification is highly preferred.
• ASQ (American Society for Quality) Certifications such as Certified Quality Engineer (CQE) or Certified Calibration Technician (CCT), or ability to acquire within one year.
• Six Sigma Green or Black Belt to support the Continuous Improvement focus of the role or ability to acquire within one year.