Quality Engineer

Burkert USA Corp; Huntersville (NC); On-site; USD 80,000 - 105,000; Full time

Job summary

Burkert USA Corp. seeks a Quality Engineer to lead customer complaint investigations, CAPA, and continuous improvement within a robust QMS. You will drive root-cause analysis, data analytics, and process enhancements to improve customer satisfaction while reducing COPQ.

The role collaborates with Manufacturing, Engineering, Product Management, and suppliers to ensure timely investigations, KPI targets, and effective corrective actions across quality functions.

Qualifications

• 3–5 years of quality/manufacturing experience.
• Strong knowledge of GD&T and quality tools.
• Experience with CAPA, NCRs, and audits.
• Ability to analyze data and drive improvements.
• Familiarity with ISO 9001:2015.

Responsibilities

• Lead customer complaint investigations from receipt to closure.
• Coordinate investigations with Manufacturing, Engineering, Product Management, and suppliers.
• Perform failure analysis and determine root cause.
• Prepare technical investigation reports for stakeholders.
• Monitor KPIs and ensure CAPA closure.
• Drive continuous improvement projects using Lean/Six Sigma.
• Support ISO 9001:2015 compliance and audits.

Skills

GD&T (ASME Y14.5)

Six Sigma / DMAIC

CAPA & root cause analysis

SPC / MSA / Lean

Data analytics

Education

Bachelor's degree in Engineering

ASME Y14.5 GD&T certification

ASQ CQE or CCT

Six Sigma Green/Black Belt

Tools

Excel

Power BI

PowerPoint

SAP QM

Minitab

Job description

Reports to: Lead Complaints Management and Continuous Improvement

Summary:

The Quality Engineer is responsible for leading customer complaint investigations, reactive quality activities, continuous improvement initiatives, and supporting the organization’s ISO 9001:2015 Management System (QMS). This role serves as the primary quality representative for customer issues, driving root cause analysis, corrective and preventive actions (CAPA), data analytics and process improvements that improve customer satisfaction while reducing the Cost Poor Quality (COPQ).

Key Responsibilities

• Lead the complete customer compliant process from receipt through closure.
• Review returned products (RMAs) and customer complaints to determine appropriate investigation strategy.
• Coordinate technical investigations with Manufacturing, Engineering, Product Management, and suppliers.
• Perform product failure analysis and determine root cause.
• Ensure timely completion of customer complaint investigations.
• Prepare technical investigation reports for customers.
• Communicate investigation results and corrective actions to internal and external stakeholders.
• Monitor complaint aging and ensure KPI targets are achieved.
• Identify complaint trends and recommend systemic improvements.
• Conduct containment activities
• Lead cross-functional problem-solving teams
• Validate effectiveness of corrective actions and drive permanence and eliminate recurrence.
• Drive all continuous improvement projects
• Data analysis and reporting:
• COPQ
• NCR Metrics
• Audit Findings
• CAPA Status
• Customer Satisfaction
• Maintain ISO9001:2015 compliance thru:
• Supporting internal and external audits
• Updating procedures, work instructions and process documentation
• Driving KPIs and closure of CAPA activities
• Drive improvements in:
• First Pass Yield (FPY)
• Right First Time (RFT)
• Process Capability
• Manufacturing Efficiency
• Customer Satisfaction
• PPM Performance
• Utilization of Lean Manufacturing and Six Sigma methodologies

Qualifications

• Technical Expertise: Proven experience in GD&T (Geometric Dimensioning and Tolerancing), per ASME, Lean Manufacturing, Six Sigma, SPC, MSA, FMEA, Control Plans, PPAP, APQP, 8D, 5Why, Pareto and Statistical Analysis
• Software Proficiency: Advanced skills in Excel (data modeling/pivot tables), Power BI (dashboard creation), and PowerPoint. Experience using SAP for quality management and Delta Master for business intelligence/reporting is highly preferred, Minitab (preferred).
• Manufacturing: Strong understanding Food & Bev, Biopharma, Lab and Med manufacturing industry quality standards
• Competencies: Analytical and problem solving, strong communication and presentation skills, strong organizational and project management skills, data driven decision‑making, continuous improvement mindset
• Experience: 3-5 years in quality and manufacturing environment

Educational/Industry Certification Requirement:

• A bachelor’s degree in Engineering, Manufacturing Engineering, or a related technical field is a plus.
• Advanced certification in GD&T (Geometric Dimensioning and Tolerancing)—ASME Y14.5 Professional Certification is highly preferred.
• ASQ (American Society for Quality) Certifications such as Certified Quality Engineer (CQE) or Certified Calibration Technician (CCT), or ability to acquire within one year.
• Six Sigma Green or Black Belt to support the Continuous Improvement focus of the role or ability to acquire within one year.