Quality Engagement Specialist

NORTH PINELLAS CHILDREN'S MEDICAL CENTER, INC; Palm Harbor (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Children’s Medical Center in Florida is seeking a full-time Quality Engagement Specialist to support the Quality and Compliance Department. This role engages with patients and families, coordinates outreach, assists with care-gap closure, and collaborates with clinical and admin teams to improve health outcomes and patient experience.

The position involves performing a broad range of administrative tasks, establishing quality standards, collecting and analyzing data, supporting audit readiness,

Qualifications

• Education: Minimum high school diploma or equivalent.
• Clinical experience preferred.
• Proficiency with Microsoft Outlook, Excel, and Power Point preferred.

Responsibilities

• Collaborates with QI team to set quality standards, benchmarks, and measures of performance.
• Performs patient outreach including daily recalls to schedule insurance-driven appointments.
• Compiles data from multiple systems for retrieval, analysis, and monitoring of performance improvements.
• Supports data review processes to ensure accuracy of health services data and regulatory compliance.
• Creates data tools for recording objective assessment information for performance management.
• Participates in Comprehensive Review Team for internal audits and contract compliance.

Skills

Customer service

Verbal communication

Organizational skills

Team collaboration

Problem solving

Privacy/confidentiality

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Excel

PowerPoint

Job description

Children’s Medical Center is a busy pediatric practice proudly serving our community for over 30 years, with four locations. We offer a competitive benefits package, including paid time off; health, dental, and vision insurance; life insurance; short- and long-term disability; and a 401(k) with profit sharing after one year, along with opportunities for professional growth.
We are seeking a full-time Quality Engagement Specialist to join our Patient-Centered Medical Home team. This role supports quality‑improvement initiatives by engaging with patients and families, coordinating outreach, assisting with care-gap closure, and collaborating with clinical and administrative team members to improve health outcomes and the overall patient experience.

Job Summary

The Quality Engagement Specialist is a position that performs a wide array of administrative tasks to support the Quality and Compliance Department's approach towards evaluating and/or improving patient engagement.

Specific Duties And Responsibilities

Collaborates with QI team members to establish quality standards, benchmarks, and measures of performance in support of Agency Programs/Departments.

• Patient outreach as required to attain quality goals and measures, including daily phone recalls to schedule appointments required by insurance plans and CMC requirements.
• Compiles data from various software systems and departments for data retrieval, analysis, performance improvement monitoring, and strategic planning.
• Assists in running, managing, and data review processes for assuring accuracy and integrity of health services data reports to meet regulatory and operational requirements.
• Creates data tools for recording objective assessment information for performance management and development process.
• Participates on Comprehensive Review Team for internal audit readiness related to program performance initiatives, qualitative standards, and contract compliance.
• Participates in other committee meetings to support QI initiatives.
• Follows instructions for recording, evaluating, and reporting quality and reliable data.
• Maintains professional appearance and neat work habits.
• Participates in ongoing skills development.

Knowledge, Skills, And Abilities

• Exemplifies excellent customer service, verbal communication skills, conflict resolution with patients/parents/guardians, visitors, and other employees; shows courtesy, friendliness, helpfulness, and respect.
• Experience working with patients and appointment scheduling in an electronic health record is preferred.
• Strong organizational skills and a demonstrated ability to maintain accurate notes and records.
• Strong phone, spelling and grammar, computer, and keyboarding skills.
• Strong interpersonal skills and understanding and commitment to delivery of patient-centered medical care with a team-based approach.
• Ability to work independently, exercise creativity, and is detail oriented.
• Ability to manage multiple and simultaneous responsibilities.
• Consistently alters plans/routines when situation requires and continues to perform without projecting stress/frustration that would adversely affect the work environment.
• Maintains and ensures patient privacy and confidentiality.
• Takes the initiative to proactively assist Receptionists with or without direct supervision and to resolve problems.

Job Qualifications

• Education: Minimum high school diploma or equivalent.
• Clinical Experience Preferred.
• Proficiency with Microsoft Outlook, Excel, and Power Point preferred.

We are an Equal Opportunity Employer / Drug-Free Workplace