Quality Documentation & Training Technician

Priority Dispatch Corp.; Coppell (TX); On-site; USD 50,000 - 60,000; Full time

Job summary

Priority Dispatch Corp. is seeking a on-site Documentation and Quality Clerk in Coppell, TX to manage ISO 9001 documentation, train staff, and support continuous improvement. The role ensures documents are current, accessible, and properly filed across policies, procedures, manuals, and records.

The candidate will perform internal audits, assist with external audits, and lead training for employees on new processes and compliance requirements.

Qualifications

• High school diploma or equivalent.
• 1–3 years related experience or training.
• Ability to read and interpret client requirements and procedures.
• Ability to write routine reports and correspondence.
• Proficient with Office 365 and basic office equipment.
• Knowledge of ISO standards.

Responsibilities

• Assist with creating and updating work instructions and trains Leads on new processes.
• Maintain all documentation related to ISO9001 certification, including policies, procedures, manuals, and records.
• Conduct regular audits to verify adherence to procedures and ISO 9001 standards.
• Assist in preparation for external audits and certification renewals.
• Oversee document lifecycle management and filing systems.
• Schedule and conduct preliminary training for employees.
• Collaborate with managers to create or update work instructions.
• Identify opportunities for process improvement and document control automation.
• Provide responses during observations, audits, and retraining as needed.

Skills

Office 365

Documentation

Auditing

ISO 9001

Training

Multi-tasking

Communication

Education

High school diploma

Tools

Office Software

Job description

Position Summary:Manages documentation for Quality processes, training and fostering continuous improvement within the organization. This is an onsite role at our locations in Coppell, TX.Essential Responsibilities:Assists with creating and updating work instructions and trains Leads on new processes.Maintains all documentation related to ISO9001 certification, including policies, procedures, manuals, and records.Ensures all documentation is current, accurately filed, and accessible to relevant personnel.Creates and provides training to ensure employees comply with ISO9001 standards and company requirements.Conducts regular audits to verify adherence to procedures, work instructions and ISO 9001 standards.Assists in the preparation for external audits and certification renewals as needed.Monitors changes in procedures, work instructions, etc. and updates documentation and training materials accordinglyOversees and administers document lifecycle management.Schedules and conducts preliminary training for employees.Collaborates with managers to create or update work instructions.Identifies and suggests opportunities for process improvement, automation and streamlining of document control and training activities.Supports client quality requirements and quality initiatives as needed.Provides feedback tactfully and provides re-training to employees during observations and audits as needed.Organizes, categorizes, and maintains both physical and digital documents, including technical specifications, contracts, work instructions, training records, reports, and other relevant materials.Skills and Specifications Required:Completion of a High school diploma or equivalentOne to three years of related experience or training; or equivalent combination of education and experienceAbility to read and interpret documents such as client requirements, instructions and proceduresAbility to write routine reports and correspondenceAbility to effectively use critical thinking skills in standardized situationsAbility to multi-task and set prioritiesAbility to work with and be proficient in Office 365 software and various other office equipmentAbility to present and effectively communicate information in small groupsKnowledge of ISO standards