Training & Quality Documentation Lead

Wesley International LLC; Scottdale (GA); On-site; USD 65,000 - 86,000; Full time

Job summary

Wesley International LLC is seeking a Training & Quality Documentation Specialist to coordinate company-wide training programs and maintain accurate, controlled QMS documentation in line with ISO 9001 across the organization.

The role collaborates with department leaders and SMEs to identify training needs, develop materials, track employee competency, manage records, and ensure training aligns with current documentation and continual improvement goals.

Responsibilities

• Coordinate and administer training programs across Wesley International.
• Manage training requirements based on employee responsibilities, departments, and processes.
• Coordinate ongoing employee training throughout the life cycle.
• Develop and maintain the company training calendar.
• Schedule classroom, virtual, hands-on, on-the-job and other training forms.
• Coordinate required technical, operational, safety, quality, compliance, systems, process and professional development training.
• Monitor training completion and follow up on overdue or incomplete training.
• Coordinate refresher and recurring training as required.
• Coordinate retraining when policies, procedures, equipment, systems, processes, or job responsibilities change.
• Support cross-training and continuing employee development.
• Collaborate with department managers, supervisors, process owners, and SMEs to identify training requirements.
• Coordinate with SMEs to develop accurate technical and job-specific training materials.
• Assist SMEs in converting processes, procedures, and technical knowledge into structured training materials.
• Ensure training content is consistent with approved company policies, procedures, SOPs, work instructions, and QMS documentation.
• Maintain communication with SMEs to ensure training materials remain accurate and current.
• Coordinate updates to training materials when processes or documentation change.
• Develop, organize, and maintain training materials, presentations, job aids, guides, assessments, and other learning resources.
• Ensure training materials are accurate, understandable, and appropriate for the intended audience.
• Coordinate development of training materials with appropriate SMEs and process owners.
• Ensure training content reflects current approved processes and procedures.
• Review training materials periodically and update them when necessary.
• Maintain appropriate version control for training materials.
• Utilize technology and appropriate AI-enabled tools to improve training development, delivery, accessibility, and effectiveness.
• Maintain accurate employee training and competency records.
• Track required and completed training for employees.
• Maintain records of training dates, topics, trainers, participants, assessments, certifications, and competency evaluations, as applicable.
• Track certifications and recurring training requirements.
• Monitor expiration dates and ensure required training remains current.
• Identify missing, incomplete, expired, or overdue training records.
• Work with managers and employees to resolve training deficiencies.
• Ensure training records are organized, secure, confidential, and readily retrievable for management and audit purposes.
• Maintain the organization's document control processes in accordance with QMS requirements and ISO 9001.
• Administer policies, procedures, SOPs, work instructions, forms, records, process maps, training materials, and other controlled documentation.
• Coordinate document creation, review, revision, approval, release, distribution, retention, and archival.
• Ensure only current and approved revisions are available at points of use.
• Maintain document revision histories and change records.
• Collaborate with process owners and department leaders to develop, revise, and improve documentation.
• Perform periodic reviews of controlled documents for accuracy, relevance, and compliance.
• Maintain electronic document management systems and controlled document repositories.
• Maintain quality records in accordance with applicable retention requirements.
• Ensure obsolete documents are appropriately removed, archived, or identified to prevent unintended use.
• Coordinate retraining when documentation changes affect employee responsibilities or processes.
• Ensure training materials are consistent with current approved documentation.
• Identify discrepancies between documented processes and training practices.
• Work with process owners and SMEs to resolve documentation and training inconsistencies.
• Maintain records demonstrating that required training associated with document changes has been completed.
• Coordinate training related to ISO 9001, QMS requirements, quality procedures, safety requirements, customer requirements, and applicable regulatory requirements.
• Support employee awareness of the company's Quality Policy, quality objectives, applicable procedures, and individual responsibilities.
• Coordinate training resulting from audit findings, corrective actions, quality issues, process changes, and continuous improvement initiatives.
• Maintain documentation demonstrating training and competency compliance.
• Assist with preparation for ISO 9001 certification audits, surveillance audits, customer audits, and internal audits.
• Participate in internal quality and process audits as assigned.
• Ensure training and documentation records are organized and readily available for audits.
• Assist in identifying documentation, training, or competency gaps identified during audits.
• Document audit findings and assist with tracking corrective actions.
• Coordinate training associated with corrective actions and process improvements.
• Evaluate training effectiveness through assessments, employee feedback, observations, manager feedback, audit results, quality metrics, and performance outcomes.
• Identify recurring training deficiencies and recommend additional or corrective training.
• Analyze training and documentation gaps that may contribute to operational or quality issues.
• Recommend improvements to training programs, materials, documentation, and delivery methods.
• Support continuous improvement of the company's training and QMS processes.
• Develop and maintain reports and metrics related to: Training completion, Overdue training, Employee competency, Required certifications, Training effectiveness, Document review status, Document revisions, Document control compliance, Audit findings, QMS effectiveness.
• Provide management with regular visibility into training, documentation, and
• CoT_job_summary_short
• COMPANY NAME: Wesley International LLCKEY POINTS: Coordinate company-wide training, maintain QMS docs, ensure ISO 9001 compliance
• job_summary_short
• <p>Wesley International LLC is seeking a Training & Quality Documentation Specialist to coordinate company-wide training programs and maintain accurate, controlled QMS documentation in line with ISO 9001 across the organization.</p><p>The role collaborates with department leaders and SMEs to identify training needs, develop materials, track employee competency, manage records, and ensure training aligns with current documentation and continual improvement goals.</p>

Job description

Wesley International LLC is seeking a Training & Quality Documentation Specialist to coordinate company-wide training programs and maintain accurate, controlled QMS documentation in line with ISO 9001 across the organization.

The role collaborates with department leaders and SMEs to identify training needs, develop materials, track employee competency, manage records, and ensure training aligns with current documentation and continual improvement goals.