ISO Quality Docs & Training Technician

Priority Dispatch Corp.; Coppell (TX); On-site; USD 50,000 - 60,000; Full time

Job summary

Priority Dispatch Corp. is seeking a on-site Documentation and Quality Clerk in Coppell, TX to manage ISO 9001 documentation, train staff, and support continuous improvement. The role ensures documents are current, accessible, and properly filed across policies, procedures, manuals, and records.

The candidate will perform internal audits, assist with external audits, and lead training for employees on new processes and compliance requirements.

Qualifications

• High school diploma or equivalent.
• 1–3 years related experience or training.
• Ability to read and interpret client requirements and procedures.
• Ability to write routine reports and correspondence.
• Proficient with Office 365 and basic office equipment.
• Knowledge of ISO standards.

Responsibilities

• Assist with creating and updating work instructions and trains Leads on new processes.
• Maintain all documentation related to ISO9001 certification, including policies, procedures, manuals, and records.
• Conduct regular audits to verify adherence to procedures and ISO 9001 standards.
• Assist in preparation for external audits and certification renewals.
• Oversee document lifecycle management and filing systems.
• Schedule and conduct preliminary training for employees.
• Collaborate with managers to create or update work instructions.
• Identify opportunities for process improvement and document control automation.
• Provide responses during observations, audits, and retraining as needed.

Skills

Office 365

Documentation

Auditing

ISO 9001

Training

Multi-tasking

Communication

Education

High school diploma

Tools

Office Software

Job description

Priority Dispatch Corp. is seeking a on-site Documentation and Quality Clerk in Coppell, TX to manage ISO 9001 documentation, train staff, and support continuous improvement. The role ensures documents are current, accessible, and properly filed across policies, procedures, manuals, and records.

The candidate will perform internal audits, assist with external audits, and lead training for employees on new processes and compliance requirements.