Quality Delivery Manager – Business Transformation

Nationwide Mutual Insurance Company; Columbus (OH); Remote; USD 97,000 - 180,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) match

Pension plan

Paid time off

Holidays

Job summary

Nationwide Financial is seeking a Manager, Business Delivery Quality to lead a team and advance testing, defect management and process optimization. You will mentor one direct report and scale processes to reduce manual work while increasing value and quality across the business.

You’ll build measurable quality metrics, drive visibility with leadership, encourage innovative post-release improvements and expand team ownership and impact within Nationwide Technology and the wider business.

Qualifications

• Eight plus years of experience in planning, designing and implementing company-wide business transformation initiatives.
• Experience with process modeling, data warehousing or BI a plus.
• Proven ability to lead teams and manage stakeholders.

Responsibilities

• Leads activities relating to business transformation through people, processes and technology.
• Manages teams to identify complexities and redundancies in the business model.
• Leads process management and consulting for internal customers.
• Develops strategic business transformation plans with senior management input.
• Identifies critical elements of business processes needing improvement and defines success criteria.

Skills

Leadership & mentoring

Testing & defect mgmt

Process optimization

Quality metrics

Strategic planning

Education

Bachelors in CS/IS/Business

Graduate studies preferred

Job description

Nationwide Financial is seeking a Manager, Business Delivery Quality to lead a team and advance testing, defect management and process optimization. You will mentor one direct report and scale processes to reduce manual work while increasing value and quality across the business.

You’ll build measurable quality metrics, drive visibility with leadership, encourage innovative post-release improvements and expand team ownership and impact within Nationwide Technology and the wider business.