Quality Data Analyst

The Chamberlain Group LLC; Oak Brook (IL); On-site; USD 77,000 - 124,000; Full time

Benefits offered by this job

Benefits package

401k contribution

Short-term incentive plan

Job summary

The Chamberlain Group LLC is seeking a Data Analyst to advance analytics and quality initiatives from our Oak Brook, IL location. You will build dashboards, extract insights, and drive actions across teams to improve customer satisfaction and product quality.

You will work with DataBricks, CRM systems, and BI tools to deliver actionable recommendations, while supporting ISO 9001 and GMP-related activities within a collaborative, fast-paced environment.

Qualifications

• Bachelor's degree in a relevant field is required.
• 3-5 years of relevant experience in analytics/BI or quality; experience interpreting data into insights.
• Experience with data visualization tools and data analysis platforms is preferred.

Responsibilities

• Proactively solicit feedback to develop reporting tools and dashboards monitoring KPIs.
• Analyze customer satisfaction data to identify trends and translate insights into recommendations.
• Conduct root cause analysis on customer feedback to drive improvements.
• Prepare reports and presentations for stakeholders communicating findings effectively.
• Coordinate cross-functional responses to customer quality requirements and audits (GMP, ISO 9001).
• Assist with maintaining the Quality Management System and internal audits.

Skills

Analytical skills

SQL

Data visualization

Communication skills

Collaboration

Problem solving

Education

Bachelor's Degree in Business, Information Systems, Business Analytics, Statistics, Engineering or related field

Tools

SQL

Power BI

Tableau

Jira

CRM systems

Databricks

Job description

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster and Chamberlain , are found in 51+ million homes, and 14 million+ people rely on the myQ app daily.Essential Duties and Responsibilities• Proactively solicit feedback to develop and maintain reporting tools and dashboards that monitor keyperformance indicators (KPIs) that provide visibility into customer satisfaction• Analyze customer satisfaction data to identify trends, patterns, and areas for improvement, translatinginsights into actionable recommendations• Conduct root cause analysis on customer feedback to drive continuous improvement initiatives• Prepare reports and presentations for stakeholders, communicating findings and recommendationseffectively• Work with the larger Quality team and assist as needed with program management activities• Coordinate the efforts and cross functional responses to Customer quality requirements and Customeraudit programs such as GMP (Good Manufacturing Processes) and Social Responsibility• Assist with the maintenance of the Chamberlain Group’s Quality Management System for ISO9001 byconducting internal audits and managing any necessary follow up• Drive cross functional initiative to assess, develop and expand our Net Promoter Score (NPS) metric;this entails assessing data to determine how we can improve response rate on current dealer metric, aswell as develop capability to gather NPS data from end-users and potentially Community customers.• Engagement with other Data Analysts within Global Operations and Chamberlain to ensure best-inclass practices are deployed and assess new technologies enabling data analysis and visualization.• Prepare code to efficiently extract data tables from DataBricks tool and similar technology.• Comply with health and safety guidelines and rules; managers should also ensure compliance acrosstheir teams.• Protect Chamberlain Group’s reputation by keeping information confidential.• Maintain professional and technical knowledge by attending educational workshops, readingprofessional publications, establishing personal networks, and participating in professional societies.• Contribute to the team effort by accomplishing related results and participating on projects as needed.Minimum QualificationsEducation/Certifications:• Bachelor’s Degree in Business, Information Systems, Business Analytics, Statistics, Engineering or another related fieldExperience:• 3-5 years of relevant experience• Experience in interpreting data and translating it into actionable insightsKnowledge, Skills, and Abilities:• Strong analytical skills with proficiency in data analysis tools such as Excel, SQL, or similar• Familiarity with data visualization tools (e.g., Tableau, Power BI)• Ability to work collaboratively fostering strong relationships across teams• Ability to up-level big data for VP and above use.• A self-starter with the demonstrated ability to take initiative, who can proactively identifyissues/opportunities and recommend actions• Strong results orientation with a proven track record of flawless execution and strong attention to detail• Exceptional communication skills, both verbal and written, with the ability to present findings to diverseaudiences.• Strong problem-solving abilities with a keen attention to detail• A collaborative mindset with the ability to work across multiple teams and departments• Adaptability and a proactive approach to tackling challenges• A genuine passion for enhancing customer satisfactionPreferred QualificationsExperience:• 4+ years of work experience within Analytics/Business Intelligence or Quality leading projects buildingactionable, data-driven recommendations.• Experience with customer relationship management (CRM) systems and customer feedback platforms• Experience with Project Management/Tracking tools such as Jira• Experience with ISO9001:2015• Experience with quality managementKnowledge, Skills, and Abilities:• Understanding of customer satisfaction metrics and key performance indicators (KPIs)• Understanding of basic quality principlesThe pay range for this position is $76,600.00 - $123,775.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [e-mail]: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.