Quality Data Analyst

The Chamberlain Group LLC; South Carolina; On-site; USD 77,000 - 124,000; Full time

Job summary

The Chamberlain Group LLC is seeking a Data Analyst to develop and maintain dashboards that monitor customer satisfaction and key performance indicators across the organization. You will translate data into actionable insights for leadership and the Quality team.

You will conduct root-cause analyses on feedback, prepare stakeholder reports, and support cross-functional programs including GMP and ISO9001 compliance. Collaboration across teams is essential.

Qualifications

• Bachelor’s degree in Business, Information Systems, Business Analytics, Statistics, Engineering or related field.
• 3-5 years of relevant experience.
• Experience interpreting data into actionable insights.
• Proficiency in Excel, SQL, or similar data analysis tools.
• Familiarity with data visualization tools (Tableau, Power BI).
• Ability to collaborate across teams and build relationships.
• Self-starter with initiative and attention to detail.
• Strong communication, both written and verbal.

Responsibilities

• Proactively develop and maintain dashboards and reporting tools monitoring KPIs.
• Analyze customer satisfaction data to identify trends and improvements.
• Perform root cause analysis on feedback to drive continuous improvement.
• Prepare reports and presentations for stakeholders.
• Support ISO9001 internal audits and audit follow-ups.
• Coordinate cross-functional responses to customer quality requirements and audits.

Skills

Excel proficiency

SQL

Tableau

Power BI

Communication

Analytics

Education

Bachelor’s Degree in Business/IS/Analytics/Engineering

Tools

DataBricks

Jira

CRM systems

Tableau

Power BI

Job description

Chamberlain Group (CG) is a global leader in intelligent access and a Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain®, are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily.

Essential Duties and Responsibilities

• Proactively solicit feedback to develop and maintain reporting tools and dashboards that monitor key performance indicators (KPIs) that provide visibility into customer satisfaction
• Analyze customer satisfaction data to identify trends, patterns, and areas for improvement, translating insights into actionable recommendations
• Conduct root cause analysis on customer feedback to drive continuous improvement initiatives
• Prepare reports and presentations for stakeholders, communicating findings and recommendations effectively
• Work with the larger Quality team and assist as needed with program management activities
• Coordinate the efforts and cross functional responses to Customer quality requirements and Customer audit programs such as GMP (Good Manufacturing Processes) and Social Responsibility
• Assist with the maintenance of the Chamberlain Group’s Quality Management System for ISO9001 by conducting internal audits and managing any necessary follow up
• Drive cross functional initiative to assess, develop and expand our Net Promoter Score (NPS) metric; this entails assessing data to determine how we can improve response rate on current dealer metric, as well as develop capability to gather NPS data from end-users and potentially Community customers
• Engagement with other Data Analysts within Global Operations and Chamberlain to ensure best-in class practices are deployed and assess new technologies enabling data analysis and visualization
• Prepare code to efficiently extract data tables from DataBricks tool and similar technology
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
• Protect Chamberlain Group’s reputation by keeping information confidential
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies
• Contribute to the team effort by accomplishing related results and participating on projects as needed

Minimum Qualifications

• Education/Certifications: Bachelor’s Degree in Business, Information Systems, Business Analytics, Statistics, Engineering or another related field
• Experience: 3-5 years of relevant experience
• Experience in interpreting data and translating it into actionable insights
• Strong analytical skills with proficiency in data analysis tools such as Excel, SQL, or similar
• Familiarity with data visualization tools (e.g., Tableau, Power BI)
• Ability to work collaboratively fostering strong relationships across teams
• Ability to up-level big data for VP and above use.
• A self-starter with the demonstrated ability to take initiative, who can proactively identify issues/opportunities and recommend actions
• Strong results orientation with a proven track record of flawless execution and strong attention to detail
• Exceptional communication skills, both verbal and written, with the ability to present findings to diverse audiences.
• Strong problem-solving abilities with a keen attention to detail
• A collaborative mindset with the ability to work across multiple teams and departments
• Adaptability and a proactive approach to tackling challenges
• A genuine passion for enhancing customer satisfaction

Preferred Qualifications

• Experience: 4+ years of work experience within Analytics/Business Intelligence or Quality leading projects building actionable, data-driven recommendations.
• Experience with customer relationship management (CRM) systems and customer feedback platforms
• Experience with Project Management/Tracking tools such as Jira
• Experience with ISO9001:2015
• Experience with quality management Knowledge, Skills, and Abilities:
• Understanding of customer satisfaction metrics and key performance indicators (KPIs)
• Understanding of basic quality principles

Compensation and Benefits

The pay range for this position is $76,600.00 - $123,775.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Equal Opportunity Employer

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [e-mail].