Quality Customer Service Representative - Full time

Max Motors Dealerships; Richmond (VA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Experience in automotive industry

Fluency in additional languages

Strong problem-solving skills and a 客户

Job summary

Max Motors Dealerships is seeking a customer service representative to be the first point of contact for customers, delivering friendly, proactive support for all automotive needs.

You will assist with inquiries, resolve issues, coordinate with multiple departments, and maintain accurate customer records while explaining features, financing options, and service schedules.

Qualifications

• Proven experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Assist customers with inquiries regarding vehicles, services, and dealership policies.
• Manage customer complaints and provide appropriate solutions in a timely manner.
• Coordinate with various dealership departments to ensure customer satisfaction.
• Maintain customer records and update information as needed.
• Provide informative responses regarding vehicle features, financing options, and service schedules.

Skills

Communication skills

Interpersonal skills

Multitasking

CRM knowledge

Tools

Microsoft Office Suite

CRM software

Job description

Overview

We are seeking a dedicated individual to join our team at Max Motors Dealerships as a customer service representative. In this capacity, you will be the first point of contact for our valued customers, providing them with exceptional service and support throughout their automotive needs.

Key Responsibilities

• Assist customers with inquiries regarding vehicles, services, and dealership policies.
• Manage customer complaints and provide appropriate solutions in a timely manner.
• Coordinate with various dealership departments to ensure customer satisfaction.
• Maintain customer records and update information as needed.
• Provide informative responses regarding vehicle features, financing options, and service schedules.

Requirements

• Proven experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• Basic knowledge of automotive products and services is preferred.
• Proficient in Microsoft Office Suite and customer relationship management (CRM) software.

Nice to have

• Experience in the automotive industry.
• Fluency in additional languages.
• Strong problem-solving skills and a customer-focused mindset.