Service Advisor Automotive

Max Motors Dealerships; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Max Motors Dealerships in Richmond, VA is seeking a customer-focused service associate to join our fast-paced automotive service team. You will be the primary contact for customers, guiding them through service needs and communicating clearly with both customers and technicians.

Ideal candidates bring strong communication, teamwork, and attention to detail, with knowledge of automotive systems a plus. Experience with service software is beneficial and a passion for exceptional customer service

Qualifications

• Proven experience in a customer service role.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team.
• Knowledge of automotive systems and terminology is an advantage.
• High attention to detail and problem-solving skills.

Responsibilities

• Act as the primary point of contact for customers, addressing their service needs with professionalism.
• Diagnose and identify customer concerns and service requirements accurately.
• Provide detailed explanations of services and repairs to customers.
• Schedule appointments and maintain effective communication with customers throughout the service process.
• Collaborate with technicians to ensure timely and efficient service delivery.
• Manage customer records and follow up on service appointments.
• Handle customer complaints and resolve any issues to ensure satisfaction.

Skills

Customer service

Communication

Teamwork

Attention to detail

Problem-solving

Tools

Automotive service software

Job description

Overview

We are seeking an enthusiastic and customer-focused individual to join our team at Max Motors Dealerships. This position is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service in the automotive industry.

Key Responsibilities

• Act as the primary point of contact for customers, addressing their service needs with professionalism.
• Diagnose and identify customer concerns and service requirements accurately.
• Provide detailed explanations of services and repairs to customers.
• Schedule appointments and maintain effective communication with customers throughout the service process.
• Collaborate with technicians to ensure timely and efficient service delivery.
• Manage customer records and follow up on service appointments.
• Handle customer complaints and resolve any issues to ensure satisfaction.

Requirements

• Proven experience in a customer service role, preferably in the automotive sector.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Knowledge of automotive systems and terminology is an advantage.
• High attention to detail and problem-solving skills.

Nice to have

• Experience with service advising or a similar role.
• Familiarity with automotive repair software.
• Certifications related to automotive service or customer service.