Quality & Customer Experience Leader | Flexible Work

Schneider Electric Inc.; Columbia Township (MO); On-site; USD 142,000 - 214,000; Full time

Job summary

Schneider Electric in Columbia, MO is seeking a Customer Satisfaction & Quality Manager to lead quality assurance and the customer experience across the plant. You will develop and implement quality standards, drive continual improvement, and ensure compliance with ISO management systems while championing a customer-centric culture.

The role requires engineering roots, proven quality leadership, and experience with Lean/Six Sigma methods to reduce defects and improve satisfaction globally.

Qualifications

• Bachelor’s degree in engineering is required.
• 5 years work experience in Quality, Supply Chain, manufacturing, customer satisfaction.
• 3-5 years supervisory/managerial experience
• Knowledge of brands & general Schneider products quality requirements.
• Lean Master/Master Black Belt
• Green Belt or Black Belt certified
• Six sigma certification or PM preferred
• Expert level in Quality Management Systems ISO9001, ISO90002, ISO14001 (Quality Management System, Environmental MS, OHSAS & Capable to conduct IMS internal Audit.)
• Familiar with applicable statutory and regulatory requirements (ANSI, NEMA, IEC)
• Previous experience in leading internal audits
• Working knowledge of Lean Manufacturing concepts; Lean 6 Sigma, Poke a Yoke, 8D, Process Control, DoE, PFMEA, DFMEA, DMAIC methodology, etc.)
• Digital Citizen. Promotes the use of Digital platforms.
• Continues Improvement approach/ SPS Knowledge
• SAP Knowledge
• Communication skills.
• Respond and drive rapid resolution to emergency customer service & delivery issues.

Responsibilities

• Manage Quality and the Customer Experience in the manufacturing of residential circuit breakers.
• Manage the performance and competence of a team of quality engineers.
• Lead the Technical Antennas group supporting NPI and sustaining engineering, including PEP Change Notices, manufacturing impact assessments, and partnership with Design and Continuous Engineering.
• Be the Voice of the Customer – Represent the voice of customer and drive the customer centricity within the entity.
• Quality Excellence – Run Customer Service and Quality related processes (Issue to Prevention) and drive quality improvement across manufacturing.
• Quality System – Implement the Schneider quality policy, manage the Quality Management System (ISO) and network with CS&Q teams.

Skills

Quality management

Customer experience

Leadership

Communication

Lean Six Sigma

DoE / PFMEA

SAP Knowledge

Auditing

Education

Bachelor’s degree Mechanical, Industrial, Electrical or related engineering

5 years work experience in Quality, Supply Chain, manufacturing, customer satisfaction

3-5 years supervisory/managerial experience

Tools

SAP Knowledge

Quality Management System ISO9001/02/14001 knowledge

Job description

Schneider Electric in Columbia, MO is seeking a Customer Satisfaction & Quality Manager to lead quality assurance and the customer experience across the plant. You will develop and implement quality standards, drive continual improvement, and ensure compliance with ISO management systems while championing a customer-centric culture.

The role requires engineering roots, proven quality leadership, and experience with Lean/Six Sigma methods to reduce defects and improve satisfaction globally.