Quality Coordinator

Revivalsstores; Palm Springs (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading nonprofit health care provider as a Quality Coordinator, ensuring the quality improvement program meets high standards. This fully remote role involves working with diverse communities and requires a Bachelor's degree, 2-3 years of experience in the medical field, and strong analytical skills.

Qualifications

• Bachelor's degree preferred.
• 2-3 years' experience in the medical field required.
• Strong understanding of office procedures.

Responsibilities

• Assist with the implementation of quality process improvement.
• Conduct customer satisfaction surveys and analyze data.
• Work with external customers regarding quality initiatives.

Skills

Computer competence

Collaboration

Verbal communication

Written communication

Attention to detail

Analytical skills

Problem-solving skills

Leadership skills

Education

Bachelor's degree from an accredited college or university

Tools

MS Office

Excel

Word

Job description

Job Details

Job Location: Fully Remote - Palm Springs, CA

Position Type: Full Time

Salary Range: $29.91 - $32.00 Hourly

Job Category: Health Care

Description

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.

Job Summary

The Quality Coordinator supports and monitors certain aspects of the quality improvement program. They work with the quality team, leadership, and staff to develop performance improvement metrics for the quality, service, and efficiency of the organization. They perform under minimal supervision with accountability for specific goals/objectives. The Quality Coordinator provides leadership data for implementing changes targeted at systems improvement and works with quality team and others to lead quality initiatives. This position measures and evaluates attainment of results as well as facilitates change throughout the organization.

Supervisory Responsibilities: None

Essential Duties/Responsibilities

• Assist with the implementation and integration of quality process improvement effortsthat will meet or exceed internal and external customers’ needs and expectations
• Ensure that improvement activities are documented and reported within the organization and externally as appropriate
• Work with external customers regarding quality initiatives
• Fully support the Quality team in assisting in any needed project or reporting
• Conduct chart reviews for analysis of various quality indicators including billing, health plan compliance, medical record documentation, and others as determined necessary
• Facilitate, communicate, and administer quality measurement activities
• Apply statistical techniques to track and trend issues/results
• Conduct customer satisfaction surveys, analyze trend data, and provide report on results
• Conduct research of federal, state, and regulatory agencies for quality measures as needed; including UDS, HEDIS, and other required report needs
• Provide training on QI processes and quality metrics and develop materials for DAP Health staff on quality measures and programs
• Enhance self-knowledge of quality initiatives through reading and participation in seminars, workshops, etc.
• Participate in strategic planning activities and monitor progress towards goals as directed by Quality management
• Provide audits as needed for any Quality dept. projects or reports
• Assist with ad-hoc reports from different databases as needed
• Manage Quality helpdesk, responding promptly to help desk tickets
• Participate in Quality committees, help prepare for meetings, prepare agendas and packets, and keep minutes
• Perform other duties as assigned

Qualifications

Required Skills/Abilities

• Computer competence, highly effective collaboration, written and verbal communication skills
• Ability to communicate well with families, patients, staff, and physicians of varying ages, cultural beliefs, and educational levels
• Ability to facilitate conflict resolution, competent in identification of risk situations and resolution
• Attention to detail development and maintenance of regulatory paperwork
• Ability to set priorities and meet timelines for performance expectations, while maintaining strong attention to detail
• Ability to work independently with minimal supervision and demonstrate initiative
• Ability to demonstrate sound judgment and decision-making
• Ability to successfully articulate rationale and deliver difficult messages in a constructive manner; must be diplomatic in the face of adversity
• Computer proficiency, including programs such as MS Office, Word, Excel, email, and internet research, required
• Must be ethical and possess the ability to remain impartial and objective
• Exemplify strong, positive leadership skills
• Ability to educate and train compliance and clinical standards to staff members
• Strong analytical and problem-solving skills
• Must be able to travel as needed
• Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, and patients) via strong communication skills

Education and Experience

• Bachelor's degree from an accredited college or university, preferred
• Minimum 2-3 years’ experience in the medical field required, quality experience,preferred
• Strong understanding of office procedures and protocol with an emphasis on good organizational skills and attention to detail
• Ability to prioritize multiple tasks
• Excellent customer service skills
• Proficiency with basic office equipment (calculator, computer, copier, fax)

Working Conditions/Physical Requirements

• This position is fully remote
• This job operates in a home office setting and requires frequent times of sitting, standing, repetitive motion, and talking
• Ability to lift up to 24 pounds