Quality Coordinator

MTM, Inc.; Hyattsville (MD); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Flexible Scheduling

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM Transit in Hyattsville, MD is seeking a Quality Coordinator to manage complaints in accordance with WMATA requirements and MTM Quality Management policies. Location: 4100 Garden City Dr, Hyattsville, MD 20785. Pay: $22.00/hr.

You will document, review, investigate, and follow up on MetroAccess complaints; enter complaints in data systems; ensure timely responses; triage issues; notify complainants; and report recurring service deficiencies to MTM Leadership.

Qualifications

• High school diploma or GED equivalent.
• Minimum 1+ years customer service experience.
• Typing skills of 30 wpm.

Responsibilities

• Document, review, investigate, and follow up on all MetroAccess complaints
• Enter complaints submitted via phone, fax, mail, email, or voice mail in applicable data tracking systems
• Follow up immediately on responses that are not submitted within the specified timeframe and enforce disciplinary measures as needed
• Triage issues, complaints, unusual trip circumstances, and determine appropriate action
• Document all educations and actions taken in response to complaints
• Notify Complainant of resolution and their appeal rights as necessary
• Report all uncorrected or reoccurring service deficiencies to MTM Leadership

Skills

Customer service

Typing 30 wpm

Microsoft Outlook

Microsoft Word

Microsoft Excel

Trapeze

Communication skills

Education

High school diploma or GED

Tools

Trapeze

Job description

Quality Coordinator# Careers## Quality CoordinatorApply: MD - Hyattsville: Full time: Posted Today: REQ15494# **Make a Difference**At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.**What Will Your Job Look Like?**The **Quality Coordinator** is responsible for managing complaints in accordance with WMATA (Washington Metropolitan Area Transit Authority) requirements and MTM Quality Management policies and procedures. **Location: 4100 Garden City Dr, Hyattsville, MD 20785.** **Pay: $22.00/hr** **What You’ll Do:*** Document, review, investigate, and follow up on all MetroAccess complaints* Enter complaints submitted via phone, fax, mail, email, or voice mail in applicable data tracking systems* Follow up immediately on responses that are not submitted within the specified timeframe and enforce disciplinary measures as needed* Triage issues, complaints, unusual trip circumstances, and determine appropriate action* Document all educations and actions taken in response to complaints* Notify Complainant of resolution and their appeal rights as necessary* Report all uncorrected or reoccurring service deficiencies to MTM Leadership **What You’ll need:*** High school diploma or G.E.D. equivalent* Minimum 1+ years customer service experience* Typing skills of 30 wpm **Even better if you have...*** Knowledge and ability to learn Microsoft Outlook, Word, Excel and Trapeze* Excellent communication skills, with an emphasis on grammar and spelling* Ability to tactfully question and obtain information* Demonstrated ability to handle multiple priorities* Excellent organizational and interpersonal skills* Superior problem-solving skills* Ability to maintain high level of confidentiality **What’s in it for you:*** Health and Life Insurance Plans* Dental and Vision Plans* 401(k) with a company match* Flexible Scheduling* Paid Time Off and Holiday Pay* Maternity/Paternity Leave* Casual Dress Environment* Tuition Reimbursement* MTM Perks Discount Program* Leadership Mentoring Opportunities At MTM, we believe that taking care of our employees—and the people they love—is the foundation of a healthy, thriving organization. That’s why we’re proud to offer a comprehensive, people‐first benefits program designed to support every stage of your wellness journey.*This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.****Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.***