Quality Coordinator

Perimeter Healthcare; Garland (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Perimeter Behavioral Hospital of Dallas is seeking a Quality Coordinator to join our team and support patient safety, quality of care, regulatory compliance, infection prevention, patient satisfaction, and continuous performance improvement.

You will collect, analyze, trend, and present quality data to leadership; prepare dashboards, summaries, and monthly/quarterly reports; participate in root cause analyses, audits, and corrective actions; and coordinate infection prevention and

Qualifications

• Experience in quality improvement programs within healthcare settings.
• Ability to collect, analyze, and present data to leadership.
• Knowledge of infection prevention and regulatory standards.

Responsibilities

• Support Quality/Performance Improvement and Risk Management programs.
• Collect, analyze, trend, and present quality data to leadership and committees.
• Identify performance gaps, patient safety risks, trends, and improvement opportunities.
• Prepare quality reports, dashboards, summaries, charts, and presentations.
• Participate in quality improvement, process improvement, and risk management initiatives.
• Assist with root cause analyses, audits, tracers, and regulatory readiness.
• Coordinate quality assurance and infection prevention activities, including outbreak investigations.
• Maintain quality, risk, infection prevention, complaint, grievance, and performance improvement documentation.
• Prepare monthly, quarterly, and annual quality reports.
• Collaborate with departments to promote patient safety and continuous improvement.
• Receive, document, track, and coordinate resolution of patient grievances and concerns.
• Engage patients and families to identify concerns and opportunities to improve the patient experience.
• Monitor patient satisfaction feedback and identify trends requiring corrective actions.

Skills

Quality Improvement

Data Analysis

Regulatory Compliance

Healthcare Quality

Job description

Perimeter Behavioral Health is one of the nation’s leading mental and behavioral healthcare providers, delivering hope and healing through compassionate, evidence-based care. Our network includes inpatient psychiatric hospitals, residential treatment centers, and outpatient programs dedicated to helping patients achieve lasting recovery.

Perimeter Behavioral Hospital of Dallas is seeking a Quality Coordinator to join our team and support patient safety, quality of care, regulatory compliance, infection prevention, patient satisfaction, and continuous performance improvement.

Key Responsibilities

• Support the hospital's Quality/Performance Improvement and Risk Management programs in accordance with regulatory, accreditation, corporate, and hospital requirements.
• Collect, analyze, trend, and present quality and performance improvement data to leadership and committees.
• Identify performance gaps, patient safety risks, trends, and opportunities for improvement.
• Prepare quality reports, dashboards, summaries, charts, and presentations.
• Participate in quality improvement, process improvement, corrective action, and risk management initiatives.
• Assist with root cause analyses, audits, tracers, risk assessments, regulatory readiness, and follow-up monitoring.
• Coordinate quality assurance and infection prevention/control activities, including outbreak investigations and monitoring of corrective measures.
• Maintain accurate quality, risk, infection prevention, complaint, grievance, and performance improvement documentation.
• Prepare required monthly, quarterly, and annual quality reports.
• Collaborate with departments to promote patient safety, regulatory compliance, quality outcomes, and continuous improvement.

Patient Advocacy & Complaints

• Receive, document, track, and coordinate resolution of patient and family complaints and grievances.
• Ensure appropriate follow-up and documentation in accordance with hospital and regulatory requirements.
• Conduct patient rounding and engage patients and families to identify concerns and opportunities to improve the patient experience.
• Monitor patient satisfaction feedback and identify trends requiring corrective or preventive action.