Quality Coordinator

Kelvion; Catoosa (OK); On-site; USD 42,000 - 66,000; Full time

Job summary

Kelvion seeks a focused Customer Quality Support associate to serve as the primary contact for customer complaints, document and track issues through closure, and coordinate cross‑functional investigations to drive root causes and corrective actions.

You will communicate findings to customers, maintain records and quality documentation, monitor metrics, and support audits. Prior manufacturing experience is preferred.

Qualifications

• Strong customer service, relationship-building, communication, and organizational skills.
• Ability to effectively communicate with customers and cross-functional teams.
• Proficient in Microsoft Office 365 with ability to learn ERP and quality systems.
• Ability to multi-task and manage multiple customer issues in a fast-paced environment.
• Strong attention to detail, documentation, time management, and problem-solving abilities.

Responsibilities

• Serve as primary contact for customer complaints and quality‑related inquiries.
• Document and track complaints through closure.
• Coordinate cross‑functional investigations to determine root causes and corrective actions.
• Communicate findings and resolution status to customers promptly.
• Maintain complaint records, corrective action reports, and quality documentation.
• Track open quality issues and ensure timely corrective actions.
• Assist in monitoring customer quality metrics and trends.
• Support internal and external audits as required.
• Assist with continuous improvement activities for customer satisfaction and product quality.
• Cross‑train with team members to ensure coverage and support business needs.
• All other duties assigned.

Skills

Customer service

Relationship-building

Communication

Organization

MS Office 365

ERP systems

Quality management systems

Multi-tasking

Problem solving

Attention to detail

Education

High school diploma/GED

Associate’s degree in related field

Tools

ERP software

Quality management software

Job description

Our mission is to lead the industrial transformation by championing innovation and sustainability. From optimising data centres and advancing hydrogen production to revolutionising refrigeration and HVAC systems, our mission‑critical thermal solutions empower industries around the globe. United as “One Kelvion,” our global team delivers innovative solutions that drive customer success and support a sustainable future.

Together, We Shape the Future

RESPONSIBILITIES & DUTIES

• Serve as the primary point of contact for customer complaints and quality‑related inquiries.
• Receive, document, and track customer complaints through closure.
• Coordinate investigations between Quality, Engineering, Production, Supply Chain, and other departments to determine root causes and corrective actions.
• Communicate findings, corrective actions, and resolution status to customers in a timely manner.
• Maintain complaint records, corrective action reports, customer correspondence, customer portals, and quality documentation as required.
• Track open quality issues and ensure timely completion of corrective actions.
• Assist in monitoring customer quality metrics and trends.
• Support internal and external audits as required.
• Assist with continuous improvement activities related to customer satisfaction and product quality.
• Cross‑train with other team members to ensure coverage and support business needs.
• All other duties assigned.

OTHER RESPONSIBILITIES

• Ensure Kelvion’s Standard of Excellence, which includes quality, is incorporated into every product we produce.
• Follow all company policies and procedures, including but not limited to Global Code of Business Principles, Code of Ethics and Business Conduct, Vision and Values, Operational Framework.

REQUIREMENTS (KNOWLEDGE, SKILLS & ABILITIES)

• Strong customer service, relationship‑building, communication, and organizational skills.
• Ability to effectively communicate with customers and cross‑functional teams.
• Proficient in Microsoft Office 365 with the ability to learn ERP and quality management systems.
• Ability to multi‑task, manage multiple customer issues simultaneously, and work independently and collaboratively in a fast‑paced manufacturing environment.
• Strong attention to detail, documentation, time management, and problem‑solving abilities.

EDUCATION AND EXPERIENCE

• High school diploma, general education degree, or equivalent required.
• Associate’s degree in business, Quality, Operations, Engineering, or related field preferred.
• 2+ years of experience in customer service, quality coordination, customer quality, manufacturing support, order management, or a related role.
• Experience in a manufacturing or industrial environment preferred.
• Experience supporting customer complaints, corrective actions, or quality investigations preferred.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; reach with hands, arms, and shoulders. The employee is occasionally required to walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and talk and hear. The employee occasionally will be required to hand‑lift and/or move objects up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. At Kelvion we thrive on collaboration, embracing diversity of thought, and valuing every voice. Within Kelvion creativity shines because people are listened to, their contributions recognised, and their ideas welcomed. Our flexible approach to the way we work places people’s health and satisfaction as a priority, enhancing engagement and fostering career opportunities. We empower engaged individuals to grow, progress and carve their own paths within the company.